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Fitness Center Representative

2 months ago


Jacksonville, Florida, United States Planet Fitness - PageJAX Group Full time
Job Summary

The Fitness Center Representative will be responsible for delivering exceptional customer experiences to Planet Fitness members, prospective members, and guests.

Key Responsibilities
  • Member Engagement
    • Provide personalized support to members, addressing their needs and concerns in a timely and professional manner.
    • Facilitate member onboarding, ensuring a seamless experience from sign-up to first visit.
  • Front Desk Operations
    • Manage front desk activities, including checking members into the system, handling new member sign-ups, and conducting tours.
    • Process transactions, handle payments, and maintain accurate records.
  • Club Maintenance
    • Contribute to maintaining a clean and organized club environment, adhering to health and safety standards.
    • Assist in maintaining equipment and facilities, ensuring optimal member experience.
  • Communication and Problem-Solving
    • Respond to member inquiries and concerns, escalating issues to management as needed.
    • Collaborate with colleagues to resolve member issues and improve overall member satisfaction.
Requirements
  • Education and Experience
    • High school diploma or equivalent required.
    • Customer service background preferred.
  • Skills and Abilities
    • Excellent communication and interpersonal skills.
    • Basic computer proficiency and familiarity with membership software.
    • Ability to work in a fast-paced environment and multitask effectively.
    • Strong problem-solving and conflict resolution skills.
Physical Demands
  • Continual standing and walking during shift.
  • Continual talking in person or on the phone during shift.
  • Occasional lifting up to 50 pounds.
  • Exposure to cleaning products and equipment.