Customer Service Representative
1 week ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our staff, you will be responsible for delivering exceptional customer service to our members, prospective members, and guests.
Key Responsibilities- Front Desk Operations: Answer phones, check members into the system, process new member sign-ups, and provide tours of our facilities.
- Member Support: Respond to member inquiries, resolve issues, and provide assistance with account updates.
- Club Maintenance: Maintain a clean and organized environment, ensuring a positive experience for all members and guests.
- Customer Service Background: Previous experience in customer-facing roles, preferably in a fitness or retail environment.
- Basic Computer Proficiency: Ability to navigate our system and perform tasks efficiently.
- Passion for Fitness: A genuine interest in health and wellness, with a desire to help others achieve their fitness goals.
- Positive Attitude: A friendly, approachable demeanor, with excellent communication skills.
- Punctuality and Reliability: A strong commitment to being on time and meeting deadlines.
- Standing and Walking: Ability to stand and walk for extended periods, with occasional lifting of up to 50 pounds.
- Talking and Listening: Frequent communication with members, guests, and colleagues, with a focus on active listening and problem-solving.
About Planet Fitness: We're a community-driven fitness center dedicated to providing an affordable, high-quality experience for our members. Our Judgement Free Zone philosophy emphasizes a supportive, non-intimidating environment where everyone feels welcome. If you're passionate about fitness, customer service, and making a difference in people's lives, we'd love to hear from you
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