Financial Loan Consultant

2 weeks ago

Riverside, California, United States Regional Management Corp. Full time

Are you ready to elevate your professional journey? At Regional Management Corp., we are dedicated to making a positive difference in the financial lives of our clients.

With over 35 years of experience, our team members are committed to assisting customers through their financial challenges. We take pride in offering solutions and support, not only to our clients but also to our communities. As we expand and establish ourselves as a national leader in consumer financing, we invite you to explore future career possibilities with us.

If you are passionate about making a significant impact in people's financial well-being, we encourage you to consider this opportunity.

Position Overview

The primary role of a Loan Specialist is to focus on customer satisfaction. If you are eager to assist individuals during their times of need, this position may be the perfect fit for you.

Why Choose Regional Management Corp.?

  • We offer competitive compensation to show our appreciation for our team members.
  • Eligible employees can receive a monthly performance bonus.
  • We provide advancement opportunities, with pathways for Loan Specialists to become Branch Managers.
  • All full-time employees have access to comprehensive benefits, including medical, dental, vision, and 401(k) plans.
  • The average compensation is around $41,000, subject to location and cost of living adjustments.

Compensation Details: Average Pay: $23-$26/hour. Note: Pay range applies only to California residents.

Key Responsibilities

  • Deliver outstanding service to all clients.
  • Process credit loan applications and utilize product knowledge to present suitable loan options to current and prospective clients.
  • Ensure accurate management of office cash and maintain security protocols.
  • Increase account volume through sound judgment and effective outreach to customers via phone and in-branch interactions.
  • Reduce delinquent accounts by contacting clients and collecting overdue payments.
  • Accurately receive, track, and post all payments and fees to customer accounts in accordance with company policies.
  • Safely transport funds and deposits to and from the bank.
  • Perform additional duties as assigned by management.

Minimum Qualifications

  • High School Diploma or equivalent.
  • Previous experience in customer service, preferably in a sales or cash management role.
  • Ability to pass drug screening, criminal background checks, and credit checks.
  • Valid Driver's License and access to a reliable vehicle with liability insurance.

Essential Skills

  • Demonstrated commitment to customer service excellence.
  • Strong written and verbal communication abilities.
  • Customer-focused personality that connects well with a diverse range of individuals, including clients, colleagues, and corporate staff.
  • Ability to thrive in a performance-driven environment.
  • Proven multitasking capabilities.
  • High level of integrity.
  • Sales-oriented mindset.
  • Adaptability to a dynamic work environment.

Work Environment

This role is based in an office setting, providing consumer loan products both in person and over the phone. Typical working hours are Monday through Friday, from 8:30 AM to 5:30 PM, with occasional Saturday shifts required. Overtime may be necessary based on business needs and is subject to management discretion.

Regional Management Corp. is an equal opportunity employer. We do not discriminate based on race, color, religion, creed, national origin, sex, sexual orientation, gender identity, age, disability, veteran status, or any other characteristic protected by applicable law.

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