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Medical Client Support Representative
2 months ago
Client Services Representative | Competitive Salary | Onsite Position | 4 Day Work Week
This position is hosted by Jobot.
Salary:
$50,000 - $55,000 per year
About Us:
We are looking for an enthusiastic and committed Client Services Representative to join our team in the healthcare sector.
This role is ideal for a motivated individual who is dedicated to enhancing patient services and has a strong interest in the medical field.
The perfect candidate will possess a solid background in customer support, a comprehensive understanding of healthcare, and be fluent in both English and Spanish.
Your expertise will be instrumental in ensuring we deliver outstanding service to our clients and advance our mission of improving healthcare outcomes.
Why Join Us?
4 Day Work Week Schedule
Comprehensive Medical, Dental, and Vision Insurance
401K with Matching Contributions
Generous Paid Time Off
Holidays Off
and more benefits
Job Responsibilities:
As a Client Services Representative, your primary responsibility will be to deliver exceptional service to our diverse clientele.
Your key responsibilities will include:
- Acting as the main point of contact for clients, addressing their inquiries, and resolving any challenges they may face.
- Collaborating with our consulting team to devise strategies that enhance client services and patient care.
- Conducting thorough analyses of client feedback to pinpoint areas for enhancement and formulating actionable plans to tackle these issues.
- Effectively communicating with clients in both English and Spanish, ensuring they comprehend the services we offer and their associated benefits.
- Staying informed about the latest advancements in the medical field and utilizing this knowledge to provide informed guidance to our clients.
- Offering training and support to fellow team members, assisting them in improving their customer service skills and deepening their understanding of the healthcare industry.
Qualifications:
To excel in this role, you will need:
- A minimum of 2 years of experience in a customer service capacity, ideally within the healthcare sector.
- Fluency in both English and Spanish, with strong written and verbal communication skills in both languages.
- A thorough understanding of the healthcare industry, with the ability to remain current with the latest trends and developments.
- Outstanding problem-solving abilities, with the capacity to think critically and find effective solutions to client challenges.
- Strong interpersonal skills, enabling you to build solid relationships with clients and collaborate effectively within a team.
- A degree in a relevant field, such as healthcare administration or customer service, is preferred but not mandatory.
If you are passionate about healthcare, possess a talent for customer service, and can communicate effectively in both English and Spanish, we would be eager to hear from you.
