Luxury Retail Sales Consultant

2 weeks ago

Tampa, Florida, United States Gianni Versace S.r.l. Full time

Gianni Versace S.r.l.
Luxury Retail Sales Consultant

The Versace name embodies Italian tradition, cutting-edge fashion, iconic aesthetics, and a commitment to unparalleled luxury. At Versace, we prioritize the empowerment, motivation, and development of our team members, fostering a familial atmosphere that is integral to our identity. As part of Capri Holdings, which includes esteemed brands like Jimmy Choo and Michael Kors, we stand as the third largest luxury group globally.

Key Responsibilities:

  • Act as a Brand Ambassador by delivering an outstanding client experience. Advocate for our Retail Excellence Program among clients and colleagues.
  • Achieve and surpass sales objectives (daily, monthly, yearly).
  • Exceed targets for client data acquisition.
  • Build and nurture authentic client relationships to meet and exceed essential KPIs: (sales, UPT, ATV).
  • Maintain client connections through after-sales service, including thank-you notes, follow-up calls, and product maintenance.
  • Assist the team in establishing new client relationships while preserving existing ones.
  • Manage consignments, including opening and closing processes.
  • Handle returns and exchanges efficiently.
  • Communicate effectively and cultivate strong partnerships with clients, colleagues, and management.
  • Develop initiatives, contests, and events to drive business growth.
  • Address customer repairs and provide guidance on the best product selections.
Experience & Key Competencies:
  • A minimum of two years' experience in a retail setting, preferably in luxury.
  • Comprehensive understanding of specialty retail and effective clienteling.
  • Proficient in using retail point of sale systems, as well as Microsoft Word, Excel, and email.
  • Ability to excel in a fast-paced environment, managing multiple tasks while balancing daily responsibilities.
  • A positive, energetic, and entrepreneurial spirit with a strong sales orientation.

At Capri, we are committed to fostering a diverse and inclusive workplace. We aim to inspire growth and change within one another, believing that success stems from our differences. Capri proudly stands as an equal opportunity employer, dedicated to inclusivity across all dimensions.

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