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Sales Associate II

2 months ago

Tampa, Florida, United States Tapestry Full time
About the Role

The Sales Associate II is a key member of our store team, responsible for delivering exceptional customer service and driving sales results in a fast-paced luxury retail environment. As a Sales Associate II, you will be the face of our brand, providing personalized experiences for our customers and exceeding their expectations.

Key Responsibilities
  • Customer Service: Provide exceptional customer service, responding to customer inquiries, and resolving issues in a timely and professional manner.
  • Sales and Service: Meet or exceed sales targets, while maintaining a high level of customer satisfaction and loyalty.
  • Product Knowledge: Develop and maintain in-depth knowledge of our products, including features, benefits, and current offerings.
  • Visual Merchandising: Maintain a visually appealing store environment, adhering to Coach's visual merchandising standards.
  • Operations: Ensure all daily tasks are completed, including maintaining a clean and tidy selling floor, processing transactions, and supporting store inventory processes.
Requirements
  • Experience: 1-3 years of previous sales experience, preferably in a luxury retail service environment.
  • Education: High school diploma or equivalent; college degree preferred.
  • Technical: Knowledge of cash register systems, basic computer skills, and ability to use iPad/laptop, Mobile POS, and Internet.
  • Physical: Ability to execute at a fast pace, communicate effectively with customers and team, and maneuver the sales floor, sales shelves, and stock room.
About Coach

Coach is a leading luxury fashion brand, known for its high-quality leather goods, accessories, and apparel. As a Sales Associate II, you will be part of a dynamic team that is passionate about delivering exceptional customer service and driving sales results in a fast-paced retail environment.