Luxury Retail Sales Specialist

2 weeks ago

Tampa, Florida, United States Gianni Versace S.r.l. Full time

Gianni Versace S.r.l.
Luxury Retail Sales Specialist

The Versace name embodies Italian tradition, cutting-edge fashion, iconic aesthetics, and a commitment to unparalleled luxury. At Versace, we prioritize the empowerment, motivation, and development of our team members, fostering a familial atmosphere that is integral to our identity. As part of the esteemed Capri Holdings, which includes renowned brands like Jimmy Choo and Michael Kors, we stand as the third largest luxury group globally.

Key Responsibilities:

  • Act as a Brand Ambassador by delivering an outstanding client experience. Uphold and advocate for our Retail Excellence Program among clients and colleagues.
  • Achieve and surpass sales objectives (daily, monthly, yearly).
  • Exceed goals for client data acquisition.
  • Establish and nurture authentic client relationships to meet and exceed essential KPIs: (sales, UPT, ATV).
  • Maintain client connections through after-sales service, including thank-you notes, follow-up calls, and product repair or maintenance follow-through.
  • Assist the team in cultivating new client relationships while sustaining existing ones.
  • Manage consignments effectively.
  • Handle returns and exchanges proficiently.
  • Communicate effectively and build strong partnerships with clients, colleagues, and management.
  • Develop initiatives, contests, and events that drive business growth.
  • Assist customers with repairs and provide guidance on the best fit for products.
Experience & Key Competencies:
  • A minimum of two years' experience in a retail setting, preferably in luxury.
  • Comprehensive understanding of specialty retail and effective clienteling.
  • Proficient in retail point of sale systems, as well as Word, Excel, and email.
  • Ability to excel in a fast-paced environment, managing multiple tasks while balancing daily responsibilities.
  • A positive, engaging, high-energy demeanor that is entrepreneurial and sales-oriented.
At Capri, we are dedicated to fostering a diverse and inclusive workplace. We strive to inspire growth and change within our team, believing that success is derived from our unique differences. Capri is proud to be an equal opportunity employer, committed to inclusivity regardless of age, sex, sexual orientation, gender identity, genetic characteristics, race, color, creed, religion, ethnicity, national origin, alienage, citizenship, disability, marital status, military status, pregnancy, or any other legally recognized protected basis prohibited by applicable law.

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