Medical Office Coordinator

1 week ago

Portland, Maine, United States Spectrum Healthcare Partners Full time
Front Office Coordinator

Spectrum Orthopaedics, a leading healthcare organization in Maine, is seeking a highly skilled and detail-oriented Front Office Coordinator to provide exceptional patient care and administrative support to our clinical staff.

About the Role

The Front Office Coordinator will be responsible for managing patient information, scheduling appointments, and handling patient inquiries in a timely and professional manner.

Key Responsibilities
  • Greet patients and visitors in a professional and courteous manner
  • Perform patient check-in and check-out processes, including verifying patient information and collecting copays and outstanding balances
  • Answer incoming calls and respond to patient inquiries in a timely and professional manner
  • Utilize electronic health records to manage patient information and communicate with clinical staff
  • Schedule appointments and outside diagnostic testing, and secure authorization when required by insurance
  • Perform pre-authorization tasks, including managing ongoing authorizations for future visits
  • Manage incoming faxes and other documents, including scanning medical documentation into electronic health records
  • Perform daily payment reconciliation and ensure accurate billing to insurance companies
  • Maintain open communication with clinical staff to minimize interruptions to provider schedules
  • Prepare daily charges and payments for transfer to the Portland office, when applicable
  • Ensure the waiting area is presentable and notify facilities of any specific needs or concerns
Primary Responsibilities
  • Collaborate with clinical staff, Patient Accounts, and other key members of staff/leadership to answer patient questions and concerns
  • Strive to maintain positive patient relations by handling problems and complaints in a professional and confidential manner
  • Provide coverage for other front desk locations as needed
  • May perform charge entry functions when necessary and as backup to the Portland office
  • Open and distribute daily mail
  • Maintain patient confidentiality per state and federal regulations
  • Attend meetings and participate in educational activities to keep skills up to date
  • Demonstrate professionalism at all times
  • Identify, report, and participate in the resolution of any potential or actual patient safety issues
  • Keep abreast of current issues involving patient care or practice issues by attending and participating in department, team, and practice meetings
  • Display cooperative behavior and interact positively and effectively with others to promote a team environment
  • Perform other duties necessary to maintain the overall efficiency and continuity of the clinic
Qualifications
  • High school degree or equivalent
  • Experience in a medical office or similar role in a healthcare organization/environment
  • Strong customer service skills
  • Ability to work independently and as part of a team
  • Excellent communication and interpersonal skills
  • Proficient computer skills, including Microsoft Office
  • Knowledge of medical records
  • Ability to complete work in a timely, accurate, and thorough manner
  • Ability to maintain confidentiality
Physical Demands/Work Environment
  • Operation of various office equipment, including fax machines, telephones, and computers
  • Light lifting of paperwork, folders, or other general record-keeping materials
  • Occasional travel amongst company locations
  • Lifting of mail bins and boxes up to 30 pounds
  • May be required to sit or stand for extended periods of time
  • Occasional reaching and bending
Benefits and Perks
  • 401(k) match

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