Automotive Service Representative

1 week ago

Des Moines, Iowa, United States Monro Muffler Brake Full time

We're seeking a highly motivated and customer-focused individual to join our team as an Automotive Service Representative. In this role, you will be responsible for providing exceptional service to our guests, ensuring their needs are met, and exceeding their expectations.

As an Automotive Service Representative, you will be the first point of contact for customers on the phone and in the store. You will engage with guests, schedule appointments, build trust, understand their needs, communicate processes and timelines, and present needed services following our selling process.

Responsibilities include:

  • Successfully complete Monro's training program to enable you to execute the Monro selling process.
  • First point of contact for customers on the phone and in the store.
  • Responsible for engaging customers, scheduling appointments, building trust, understanding needs, communicating processes and timelines, and presenting needed services following the Monro selling process.
  • Responsible for the organization and productivity of the service business through estimate and invoice transactions.
  • Assists in various aspects of customer care, work order completion, and register assistance, facility maintenance, and outside purchase ordering.
  • Follow all policies and procedures related to cash, credit, check, refund, and return policies.
  • Works with the management team to react to customer service issues, customer complaints, and/or business opportunities.
  • Able to understand and effectively communicate all products and services Monro offers to customers.
  • Partner with Management to produce a safe and healthy work environment that complies with all local, state, and federal laws, as well as with company policies and procedures.
  • Maintain an organized and neat customer waiting area.

Requirements include:

  • High school diploma or equivalent required.
  • Valid Driver's License.
  • One (1) year of sales experience needed.
  • Strong verbal communication skills, able to accurately write sales work orders and effectively explain services to customers.
  • Strong problem-solving skills.
  • Ability to work, Days, Evenings, Weekends, Holidays.

We offer:

  • Healthcare, Vision, and Dental for Full-time teammates.
  • 401k eligibility immediately upon hire.
  • Direct Deposit.
  • Paid vacation and holidays for Full-Time Teammates.
  • Employee Discounts.
  • Career Advancement Opportunities.
  • Employee Access Perks.

At Monro, we're committed to helping our teammates grow their career through the combination of coursework, demonstrating leadership skills, and open opportunities. Our teammates receive on-the-job training, company-sponsored certifications, as well as course curriculum in Monro University that empowers them to advance to the next level of their careers.

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