Senior Salesforce Administrator

4 weeks ago


Syracuse, New York, United States National Grid USA Full time

About us National Grid USA keeps people connected and society moving. But it's so much more than that. We supply the environment to make it happen. As we generate momentum in the energy transition for all, we don't plan on leaving any of our customers in the dark. So, we need you to be a part of this exciting journey as a Salesforce Administrator.

We want to find an innovative, adaptable, and results-oriented Salesforce Administrator for our Customer Transformation business domain. This position can be located in various locations, and candidates may also reside in different states. If you yearn to be innovative, contribute new ideas, and play a critical part in our US Software Engineering organization, we want to hear from you.

What you'll do

  • Perform day-to-day Salesforce administration tasks, including user and license management, roles, profiles, permission sets, workflows, and process automation with process builder and Flows.
  • Provide end user production support, solve business/customer issues, invent creative solutions, and ensure data accuracy across the system.
  • Collaborate with Salesforce administrators and developers to implement customizations and solutions when necessary.
  • Partner with business stakeholders to proactively identify, drive, and build improvements, enhancements, and system customization that solve critical business needs.
  • Manage data quality, data cleansing activities to ensure data integrity and accuracy within the Salesforce platform.
  • Stay up-to-date with Salesforce releases and new features and assess their impact on the organization.
  • Maintain up-to-date documentation of Salesforce configurations, processes, and procedures to ensure knowledge sharing within the team.
  • Develop relationships that promote trust and increase efficiency and effectiveness.

About you

  • Bachelor's degree in computer science/engineering or a related field.
  • 7+ years of hands-on Salesforce Administrative experience for 500+ users.
  • Certified Salesforce Administrator.
  • 5+ years of end user production support experience.
  • Strong Salesforce product knowledge of Service cloud.
  • Strong problem-solving skills to research, troubleshoot, and resolve system issues.
  • Experience in creating business requirements, technical requirements, use case diagrams, process flow diagrams, and gap analysis.
  • Basic Apex and LWC development experience.
  • Experience creating and implementing Salesforce best-practices for the Salesforce platform.
  • Experience with enhanced optimizer, field service lightning and mule would be a plus.

More Information

Are you the right fit for this exciting role? You want to learn more about the position and National Grid USA's ambitious Digital Transformation? Then let's chat.

Rewarding work and a collaborative, team-oriented culture are just the beginning. Review our digital benefit guide at ngbenefitslivebrighter.com for full details and descriptions.

Our organization follows a hybrid work structure in our service territory (NY & MA and adjacent states) where employees can work remotely or from the office, as needed. Working from the office is encouraged when working on tasks that require a high degree of collaboration. We work with our employees to foster a flexible work schedule.

#LI-CL1 #LI-HYBRID

Salary

Dowstate NY $105,000 - $123,000 a year

Massachusetts $98,000 - $115,000 a year

Upstate NY $87,000 - $102,000 a year

Salary is commensurate with experience and location.

This position has a career path which provides for advancement opportunities within and across bands as you develop and evolve in the position; gaining experience, expertise and acquiring and applying technical skills. Candidates will be assessed and provided offers against the minimum qualifications of this role and their individual experience.

National Grid USA is an equal opportunity employer that values a broad diversity of talent, knowledge, experience and expertise. We foster a culture of inclusion that drives employee engagement to deliver superior performance to the communities we serve. National Grid USA is proud to be an affirmative action employer. We encourage minorities, women, individuals with disabilities and protected veterans to join the National Grid USA team.



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