Logistics Customer Service Representative

4 weeks ago


Chicago, Illinois, United States Kuehne+Nagel Full time

Job Summary: As a Customer Care Specialist at Kuehne+Nagel, you will be responsible for assisting customers with inquiries and issues regarding shipments. You will maintain accurate records of customer interactions and transactions, coordinate with various departments to ensure timely resolution of customer concerns, and provide exceptional customer service through phone, email, and chat support.

Key Responsibilities:

  • Assist customers with inquiries and issues regarding shipments
  • Maintain accurate records of customer interactions and transactions
  • Coordinate with various departments to ensure timely resolution of customer concerns
  • Provide exceptional customer service through phone, email, and chat support
  • Collaborate with team members to improve overall customer satisfaction
  • Stay up to date on company policies and procedures to provide accurate information to customers


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