Guest Services Representative

2 weeks ago


Bossier City, Louisiana, United States Wyndham Hotels & Resorts Full time
Guest Services Agent

We are seeking a skilled Guest Services Agent to join our team at La Quinta by Wyndham Bossier City. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:
  • Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
  • Maximize room revenue and occupancy while maintaining a warm and friendly demeanor at all times.
  • Effectively communicate with guests and employees, both verbally and in writing, to resolve any issues or concerns.
  • Manage front desk operations, including check-ins, check-outs, and room assignments.
  • Process payments, handle guest complaints, and maintain accurate records.
  • Stay up-to-date on hotel services, facilities, and promotions to provide guests with accurate information.
Requirements:
  • High school diploma or equivalent required.
  • College coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • Excellent communication and interpersonal skills.
  • Ability to multitask and prioritize tasks to meet deadlines.
  • Flexibility to work varying shifts, including evenings and weekends.
What We Offer:
  • A competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • A dynamic and supportive work environment.
  • Recognition and rewards for outstanding performance.

We are an equal employment opportunity employer and welcome applications from diverse candidates. If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity.



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