Guest Services Representative

3 weeks ago


Bossier City, Louisiana, United States Wyndham Hotels & Resorts Full time
Guest Services Agent

We are seeking a highly skilled Guest Services Agent to join our team at La Quinta by Wyndham Bossier City. As a key member of our front desk team, you will be responsible for providing exceptional service to our guests, ensuring their stay is memorable and enjoyable.

Key Responsibilities:

  • Provide attentive, courteous, and efficient service to all guests during check-in, throughout their stay, and at checkout.
  • Maximize room revenue and occupancy while maintaining high levels of customer satisfaction.
  • Respond to guest inquiries about hotel services, facilities, and hours of operation in a timely and professional manner.
  • Ensure logging and delivery of packages, mail, and messages to guests and meeting rooms.
  • Review Front Office log and Trace File daily to ensure accuracy and completeness.

Requirements:

  • College coursework in a related field is helpful.
  • Experience in a hotel or related field is preferred.
  • High School diploma or equivalent is required.
  • Computer experience is necessary.
  • Customer service experience is preferred.

Physical Requirements:

  • Flexible and long hours may be required.
  • Light work - exerting up to 20 pounds of force occasionally, and/or up to 10 pounds of force frequently or constantly to lift, carry, push, pull, or otherwise move objects.
  • Ability to stand during entire shift.

General Requirements:

  • Maintain a warm and friendly demeanor at all times.
  • Must be able to effectively communicate verbally and written with all levels of employees and guests in an attentive, friendly, courteous, and service-oriented manner.
  • Must be effective at listening to, understanding, and clarifying concerns raised by employees and guests.
  • Must be able to multitask and prioritize departmental functions to meet deadlines.

Wyndham Hotels & Resorts:

We are the largest hotel franchisor in the world and a leading hotel management company. Our iconic brands, united by the richest and simplest rewards program in the business, make hotel travel possible for all. Our hotel owners are the stewards of our brands, and together, we champion everyday travelers.

Location:

La Quinta by Wyndham Bossier City, 309 Preston Boulevard, Bossier City, Louisiana 71111

Employment Status:

Part-time



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