Morning Member Services Representative
3 days ago
We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.
Key Responsibilities- Customer Service: Greet members, prospective members, and guests in a friendly and welcoming manner, providing a superior level of customer service.
- Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
- Account Management: Facilitate needed updates to member accounts, respond to member questions and concerns in a timely and professional manner, and elevate to Assistant Manager or Manager as needed.
- Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
- Customer Service Background: Preferred experience in customer service or a related field.
- Basic Computer Proficiency: Ability to use basic computer software and systems.
- Passion for Fitness: A passion for fitness and health is essential for this role.
- Positive Attitude: An upbeat and positive attitude is required to provide exceptional customer service.
- Punctuality and Reliability: Must be punctual and reliable, with a strong commitment to meeting deadlines.
- Standing and Walking: Continual standing and walking during shift.
- Talking: Continual talking in person or on the phone during shift.
- Lifting: Must be able to occasionally lift up to 50 lbs.
$8.00 per hour
At Planet Fitness, we are committed to providing a Judgement Free Zone for our members. We are seeking a team member who shares our passion for fitness and customer service. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.
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