Morning Member Services Representative

3 days ago


Bossier City, Louisiana, United States Planet Fitness Full time
Job Summary

We are seeking a highly motivated and customer-focused Member Services Representative to join our team at Planet Fitness. As a key member of our front desk team, you will be responsible for providing exceptional customer service to our members, prospective members, and guests.

Key Responsibilities
  • Customer Service: Greet members, prospective members, and guests in a friendly and welcoming manner, providing a superior level of customer service.
  • Front Desk Operations: Handle all front desk related activities, including answering phones, checking members into the system, new member sign-ups, and taking prospective members on tours.
  • Account Management: Facilitate needed updates to member accounts, respond to member questions and concerns in a timely and professional manner, and elevate to Assistant Manager or Manager as needed.
  • Club Maintenance: Assist in maintaining the neatness and cleanliness of the club.
Requirements
  • Customer Service Background: Preferred experience in customer service or a related field.
  • Basic Computer Proficiency: Ability to use basic computer software and systems.
  • Passion for Fitness: A passion for fitness and health is essential for this role.
  • Positive Attitude: An upbeat and positive attitude is required to provide exceptional customer service.
  • Punctuality and Reliability: Must be punctual and reliable, with a strong commitment to meeting deadlines.
Physical Demands
  • Standing and Walking: Continual standing and walking during shift.
  • Talking: Continual talking in person or on the phone during shift.
  • Lifting: Must be able to occasionally lift up to 50 lbs.
Compensation

$8.00 per hour

At Planet Fitness, we are committed to providing a Judgement Free Zone for our members. We are seeking a team member who shares our passion for fitness and customer service. If you are a motivated and customer-focused individual, we encourage you to apply for this exciting opportunity.



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