Room Service Specialist

1 week ago


Weirton, West Virginia, United States Fairfield Inn by Marriott Weirton, WV Full time

Job Title:
Room Attendant

Reports To:
Head Housekeeper

FLSA Status:
Non-Exempt

Position Overview:

The Room Attendant plays a crucial role in maintaining the cleanliness and orderliness of guest accommodations, ensuring that they meet the high standards of the hotel for incoming guests. This position is essential for achieving guest satisfaction through meticulous attention to detail.



Key Responsibilities:


1. Efficiently services guest rooms within a designated time frame, adhering to hotel cleanliness standards.
2. Cleans and sanitizes floors, walls, and all surfaces using appropriate cleaning agents and equipment.
3. Launders linens, makes beds, and organizes furniture daily.
4. Operates vacuum cleaners in all serviced rooms.
5. Dusts and cleans all furniture and fixtures thoroughly.
6. Maintains accurate records of room status on daily logs.
7. Ensures that guest supplies are replenished and maintained.
8. Empties and cleans waste receptacles.
9. Cleans and maintains all cleaning equipment and supplies.
10. Reports any maintenance issues to the Head Housekeeper.
11. Inspects and cleans public areas on a daily basis.
12. Keeps an accurate inventory of linens, towels, room supplies, and cleaning materials.
13. Communicates effectively with front desk staff regarding room statuses.
14. Ensures that cleaning carts are organized and stocked for the next shift.
15. Assists with laundry duties as required.
16. Performs other related duties as assigned.


Competencies:
  • Customer Service: Handles challenging situations with clients and colleagues effectively; responds promptly to needs; seeks feedback to enhance service quality.

Safety Awareness:
  • Maintains a safe work environment; ensures all equipment is stored properly and safety devices are functional.

Communication Skills:
Ability to read and interpret documents; effectively addresses inquiries from guests and team members; communicates clearly in both written and verbal forms.

Problem Solving:
  • Identifies and resolves issues promptly; develops alternative solutions; maintains composure in emotional situations.

Professionalism:
  • Interacts with others in a respectful manner; remains calm under pressure.

Time Management:
  • Prioritizes tasks effectively; utilizes time efficiently; sets realistic goals and action plans.

Qualifications:
High School Diploma or equivalent preferred.

Physical Requirements:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities. While performing the duties of this position, the employee is regularly required to stand and walk, lift, push, pull, or move up to 50 pounds, and perform bending, reaching, crouching, and climbing activities.



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