Room Service Specialist

1 week ago


Weirton, West Virginia, United States Fairfield Inn by Marriott Weirton, WV Full time

Job Title:
Room Attendant

Reports To:
Head Housekeeper

FLSA Status:
Non-Exempt

Summary:

The Room Attendant plays a crucial role in maintaining the cleanliness and presentation of guest accommodations, ensuring they meet the high standards expected by our visitors.

This position involves daily cleaning of rooms and laundering linens to guarantee guest satisfaction.

Key Responsibilities:


1. Service guest rooms efficiently within 26 minutes, adhering to established hotel standards.
2. Clean floors, walls, and all surfaces using designated cleaning agents and equipment.
3. Wash linens, make beds, and rearrange furniture on a daily basis.
4. Operate vacuum cleaners in all serviced rooms.
5. Dust and clean all furniture and fixtures thoroughly.
6. Maintain accurate records of room status on the daily room attendant sheet.
7. Ensure that guest supplies are adequately stocked.
8. Empty and sanitize all waste receptacles.
9. Clean and maintain all cleaning equipment and supplies.
10. Report any maintenance issues to the Head Housekeeper.
11. Conduct daily inspections of public areas.
12. Keep an accurate inventory of linens, towels, room supplies, and cleaning materials.
13. Communicate effectively with front desk staff regarding room status.
14. Ensure that cleaning carts are organized and restocked for the following day.
15. Assist with laundry duties as required.
16. Perform any additional tasks as assigned.

Competencies:
Customer Service:

  • Effectively manages challenging situations with clients and staff; responds promptly to inquiries; seeks feedback to enhance service quality; meets commitments.

Safety:
  • Maintains a safety-conscious work environment, ensuring all areas are free of hazards and that equipment is stored properly.

Language Skills:
Ability to read, analyze, and interpret documents. Proficient in responding to common inquiries or complaints from customers and colleagues. Capable of clear and effective communication, both written and verbal.

Problem Solving:
  • Identifies and resolves issues promptly; develops alternative solutions; maintains composure in emotional situations.

Professionalism:
  • Interacts with others in a respectful manner; remains calm under pressure.

Time Management:
  • Prioritizes tasks effectively; utilizes time efficiently; plans for additional resources; sets realistic goals and objectives.

Education and Experience:
High School Diploma (or equivalent) preferred.

Physical Requirements:

The physical demands outlined here are representative of those that must be met by an employee to successfully perform the essential functions of this role. Reasonable accommodations may be made for individuals with disabilities.
While performing the duties of this position, the employee is regularly required to stand and walk. The employee must frequently lift, push, pull, and/or move up to 50 pounds. The employee must be capable of bending, reaching, crouching, and climbing.



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