Room Service Specialist

1 week ago


Weirton, West Virginia, United States Fairfield Inn by Marriott Weirton, WV Full time

Job Title:
Room Attendant

Reports To:
Head Housekeeper

FLSA Status:
Non-Exempt

Position Overview:

The Room Attendant plays a crucial role in maintaining the cleanliness and presentation of guest accommodations to meet the hotel’s high standards. This position ensures that each room is thoroughly cleaned and prepared for incoming guests, contributing to overall guest satisfaction.



Key Responsibilities:


1. Service guest rooms efficiently within a target time frame, adhering to established hotel standards.
2. Utilize appropriate cleaning agents and equipment to clean floors, walls, and surfaces.
3. Wash linens, make beds, and organize furniture daily to maintain a welcoming environment.
4. Operate vacuum cleaners in all serviced rooms.
5. Dust and clean all furniture and fixtures, ensuring a pristine appearance.
6. Accurately record room status on daily sheets.
7. Maintain adequate supplies for guest use.
8. Empty and sanitize all waste receptacles.
9. Clean and maintain all cleaning equipment and supplies.
10. Report any maintenance issues to the Head Housekeeper.
11. Conduct daily inspections of public areas to ensure cleanliness.
12. Keep an accurate inventory of linens, towels, and cleaning supplies.
13. Communicate effectively with front desk staff regarding room statuses.
14. Ensure that cleaning carts are organized and stocked for the next shift.
15. Assist with laundry duties as required.
16. Perform additional tasks as assigned.


Core Competencies:
  • Customer Service: Handles challenging situations with professionalism; responds promptly to guest needs; seeks feedback to enhance service quality.

Safety Awareness:
  • Maintains a safe work environment by ensuring all areas are free of hazards and that safety equipment is functional.

Communication Skills:
Ability to read and interpret documents, respond to inquiries, and communicate effectively with guests and team members.

Problem Solving:
  • Identifies issues and develops solutions in a timely manner, maintaining composure in stressful situations.

Time Management:
  • Prioritizes tasks effectively, utilizing time efficiently to meet goals.

Qualifications:
High School Diploma or equivalent preferred.

Physical Requirements:

The physical demands of this role include regular standing and walking, lifting and moving items up to 50 pounds, and performing tasks that require bending, reaching, and climbing.



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