Restaurant Operations Manager

2 days ago


Newark, New Jersey, United States Jollibee Full time
About the Role

We are seeking a highly motivated and experienced Restaurant Supervisor to join our team at Jollibee. As a Restaurant Supervisor, you will play a key role in ensuring the smooth operation of our restaurant, providing exceptional customer service, and leading a team of employees to achieve business goals.

Key Responsibilities
  • Operations Management: Assist the Restaurant General Manager in implementing operational strategies to drive sales growth, improve customer satisfaction, and increase efficiency.
  • Team Leadership: Lead and motivate a team of employees to achieve business objectives, provide coaching and development opportunities, and foster a positive work environment.
  • Customer Service: Ensure that customers receive exceptional service, resolve customer complaints in a timely and professional manner, and maintain a clean and safe dining environment.
  • Inventory Management: Assist in managing inventory levels, ordering supplies, and maintaining accurate records.
  • Cost Control: Assist in controlling costs, managing labor schedules, and maintaining a high level of productivity.
Requirements
  • Education: High school diploma or equivalent required.
  • Experience: At least 1 year of experience in a supervisory role in the food or retail industry.
  • Skills: Excellent communication and interpersonal skills, ability to work in a fast-paced environment, and strong problem-solving skills.
  • Certifications: Food safety certification and basic computer skills.
What We Offer
  • Competitive Salary: A competitive salary and benefits package.
  • Opportunities for Growth: Opportunities for career advancement and professional growth.
  • Team Environment: A dynamic and supportive team environment.


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