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Automotive Customer Service Specialist

2 months ago

ValdeReuil, Normandie, United States Christian Brothers Automotive Full time
Company Overview

Christian Brothers Automotive

Employee Benefits:
  • Weekends Off for Family Time
  • Paid Time Off and Holidays
  • Health Insurance Options
  • Retirement Plan Matching
  • Ongoing Training and Career Growth Opportunities
  • Access to Employee Rewards Program
  • Continuous Learning Through CBA Flywheel Learning System
Position Summary

Job Title:

Automotive Customer Service Specialist

Role Overview:

As an Automotive Customer Service Specialist at Christian Brothers Automotive, you will be the primary point of contact for our clients seeking assistance with their vehicles. Your role is crucial in fostering strong relationships with our customers, as you guide them through their service experience.

Key Responsibilities:
  • Welcome every customer with warmth and professionalism
  • Provide clear and understandable solutions for vehicle repairs
  • Efficiently manage the service workflow
  • Prepare repair estimates
  • Source necessary parts
  • Promote our services with integrity and transparency
  • Maintain a positive and collaborative team environment
  • Communicate effectively over the phone
  • Build lasting relationships with customers
  • Coordinate customer service activities
  • Provide shuttle services as required
  • Ensure all repairs meet established standards
  • Collaborate with team members and assist as needed
  • Perform additional duties as assigned
Qualifications:
  • Valid driver's license
  • Acceptable driving record as per insurance requirements
  • Proficient in Windows-based software and automotive applications
  • Experience in automotive customer service and sales
  • Associate's degree preferred
Physical Requirements:
  • Dependable attendance for a Monday to Friday schedule
  • Ability to stand and move throughout the workday
  • Occasional lifting of items over 50 lbs.
  • Maintain a brisk pace in a busy environment
Additional Information

Christian Brothers Automotive (CBA) has been dedicated to providing quality auto repair services with a focus on transparency and integrity since 1982. With over 300 locations, we offer modern facilities equipped with advanced diagnostic tools and a supportive work environment for our technicians.

All applicant information will be kept confidential in accordance with EEO guidelines. Christian Brothers Automotive is an Equal Opportunity Employer.