Customer Service Representative
1 week ago
The Call Center Representative is a key member of our team, responsible for providing exceptional customer service to homeowners, lenders, and third-party callers. This role requires a high level of professionalism, courtesy, and accuracy in responding to inquiries regarding property tax matters.
Key Responsibilities- Process a high volume of incoming routine calls and provide responsive assistance to customers.
- Initiate and follow up on task research for tax liens, sales, delinquent taxes, duplicate tax payments, and proof of payment.
- Communicate status of assignments to the Lead or Supervisor and ensure customer SLAs are maintained.
- Perform other duties as assigned based on the needs of the department.
This role requires a strong customer service background, excellent communication skills, and the ability to work in a fast-paced environment. The ideal candidate will be able to provide accurate and timely responses to customer inquiries, while also maintaining a high level of professionalism and courtesy.
Salary Range: $15.41 - $19.26
Equal Opportunity Employer: LERETA is an equal opportunity employer and welcomes applications from diverse candidates.
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