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Customer Service Ambassador

2 months ago


Pomona, California, United States TMT Communications Full time
Job Overview

TMT Communications is seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences and driving sales growth.

Key Responsibilities
  • Develop a deep understanding of our clients' products and services to effectively communicate their benefits to customers
  • Manage customer interactions, processed orders, and service schedules with precision and attention to detail
  • Take initiative to resolve customer issues and concerns in a timely and professional manner
  • Maintain a positive and professional attitude, demonstrating trustworthiness and hospitality towards customers and colleagues
  • Lead a team of Junior Customer Service Representatives and provide guidance and support as needed
Requirements
  • High school diploma or equivalent required
  • At least one year of experience in customer service or a related field, such as hospitality
  • Excellent communication and problem-solving skills
  • Ability to work in a fast-paced environment and adapt to changing priorities
  • Passion for delivering exceptional customer experiences and driving sales growth
What We Offer

TMT Communications is committed to providing our employees with a collaborative and supportive work environment. We offer competitive compensation and benefits packages, as well as opportunities for professional growth and development.

Join our team and become a part of a dynamic and customer-focused organization that values excellence and innovation.