Customer Service Associate

2 weeks ago


Pomona, California, United States Nordic Intermodal Full time

About Nordic Intermodal

Nordic Intermodal, LLC is a leading provider of Drayage services in Southern California, committed to delivering exceptional customer satisfaction and professionalism in all aspects of our operations.


Job Summary

We are seeking an entry-level, full-time Customer Service Representative to join our team in Pomona, CA. As a key member of our customer-facing team, you will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services to ensure customer satisfaction.


Key Responsibilities

  • Provide exceptional customer service and support to our valued customers
  • Resolve customer complaints and issues in a timely and professional manner
  • Communicate effectively with customers, colleagues, and management to ensure seamless service delivery
  • Develop and maintain a thorough understanding of our products and services to provide accurate information to customers
  • Work collaboratively with our team to achieve customer satisfaction and service excellence


Requirements

  • Excellent customer service and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively
  • Strong problem-solving and analytical skills
  • Ability to work independently and as part of a team
  • Prior experience in a customer service role is a plus


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