Customer Service Associate
2 weeks ago
About Nordic Intermodal
Nordic Intermodal, LLC is a leading provider of Drayage services in Southern California, committed to delivering exceptional customer satisfaction and professionalism in all aspects of our operations.
Job Summary
We are seeking an entry-level, full-time Customer Service Representative to join our team in Pomona, CA. As a key member of our customer-facing team, you will be responsible for handling customer inquiries, resolving issues, and providing information about our products and services to ensure customer satisfaction.
Key Responsibilities
- Provide exceptional customer service and support to our valued customers
- Resolve customer complaints and issues in a timely and professional manner
- Communicate effectively with customers, colleagues, and management to ensure seamless service delivery
- Develop and maintain a thorough understanding of our products and services to provide accurate information to customers
- Work collaboratively with our team to achieve customer satisfaction and service excellence
Requirements
- Excellent customer service and communication skills
- Ability to work in a fast-paced environment and prioritize tasks effectively
- Strong problem-solving and analytical skills
- Ability to work independently and as part of a team
- Prior experience in a customer service role is a plus
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