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Customer Support Specialist
2 months ago
About GC Services
GC Services is a leading provider of customer service solutions for various industries. We are committed to delivering exceptional customer experiences and building lasting relationships with our clients.
Job Summary
As a Customer Service Representative, you will be responsible for assisting customers with inquiries, resolving issues, and providing support through various channels. You will play a vital role in ensuring customer satisfaction and maintaining a positive brand image.
Responsibilities
- Handle inbound calls from customers seeking assistance or information.
- Address customer inquiries promptly and efficiently, providing clear and concise solutions.
- Resolve customer issues effectively, utilizing problem-solving skills and knowledge of company policies.
- Maintain a positive and professional demeanor while interacting with customers.
- Document customer interactions accurately and thoroughly.
Qualifications
- Excellent communication and interpersonal skills.
- Strong problem-solving abilities.
- Proficiency in using computer systems and software applications.
- Ability to work independently and as part of a team.
Benefits
- Competitive compensation package.
- Comprehensive benefits program, including medical, dental, and vision insurance.
- Paid time off.
- Opportunities for professional development and advancement.
