Member Support Specialist II

7 hours ago


Helena, Montana, United States PacificSource Full time
PacificSource Member Support Specialist II

We are seeking a highly motivated and compassionate Member Support Specialist II to join our team at PacificSource. As a key member of our case management team, you will play a vital role in supporting our members in navigating the complexities of the healthcare system.

Key Responsibilities:
  • Develop and implement personalized plans to assist members in achieving optimal health outcomes
  • Educate members on understanding and utilizing their benefit structure
  • Utilize motivational interviewing and patient-engagement techniques to support members in achieving optimal health outcomes
  • Identify community resources and make referrals to members as appropriate
  • Serve as liaison between members and providers/agencies
  • Identify members for coordination and case management services through various methods
  • Screen requests to identify appropriate referrals to case management from multiple internal and external sources
  • Work collaboratively with the case management team to facilitate the case management process
Requirements:
  • A minimum of three years of experience in community services or healthcare agencies focused on coordination services
  • Experience in health insurance and delivering group presentations preferred
  • High school diploma or equivalent required
  • Excellent verbal and written communication skills
  • Ability to work independently and as part of a team
What We Offer:
  • A dynamic and supportive work environment
  • Opportunities for professional growth and development
  • A competitive salary and benefits package

PacificSource is an equal opportunity employer and values diversity and inclusion in the workplace. We are committed to creating a workplace where everyone feels valued, respected, and empowered to contribute their best work.



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