Customer Support Manager

6 days ago


Helena, Montana, United States HealthEdge Full time
Job Title: Customer Support Manager

HealthEdge Software Inc is seeking a highly skilled Customer Support Manager to lead our team of Tier I and Tier II Customer Support Specialists. As a key member of our Customer Operations team, you will be responsible for ensuring efficient and effective support for our digital health management solutions.

Key Responsibilities:
  • Manage daily workflows within the customer support team
  • Create and track customer support goals
  • Manage a team of Tier I and Tier II Customer Support Specialists
  • Hire and onboard new Customer Support Specialists
  • Respond to escalated customer inquiries and issues
  • Build lasting relationships and develop a trusted advisor reputation with managed users and customer staff
  • Create and update customer-specific documentation
  • Collaborate with key customer stakeholders
Requirements:
  • Bachelor's Degree or 5+ years relevant professional experience in Customer Success / Support Operations
  • Exceptional interpersonal communication skills
  • High degree of technical proficiency with online tools and systems
  • Strong time management skills, decision-making skills, and organizational skills
  • Data-driven with ability to identify strategy and actionable recommendations
About HealthEdge:

HealthEdge is an equal opportunity employer committed to workforce diversity and actively encourages all qualified persons to seek employment with us. We are a company that values empathy, relationship-oriented individuals who can understand patients' and clients' needs.

We are a hybrid or remote work environment and may require travel dependent on company needs. The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job.

We are committed to building an environment and culture that supports the diverse representation of our teams. We aspire to have an inclusive workplace where all employees have the opportunity to belong, make an impact, and deliver excellent software and services to our customers.



  • Helena, Montana, United States State of Montana Full time

    Empowering Montana Employers and EmployeesThe State of Montana is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our UI Contributions Bureau, you will provide exceptional customer service and support to Montana employers and third-party administrators.Key Responsibilities:Provide instruction and support for UI...


  • Helena, Montana, United States Iron Mountain Inc Full time

    Senior Customer Success ManagerIron Mountain Inc is seeking a highly skilled Senior Customer Success Manager to join our Professional Services team. As a key member of our team, you will be responsible for ensuring the successful continuation of our GDS solution portfolio and nurturing customers' digital transformation paths.Key Responsibilities:Assist...

  • Assistant Manager

    4 weeks ago


    Helena, Montana, United States Planet Fitness Full time

    Job SummaryThe Assistant Manager will be responsible for assisting in the oversight of gym operations to ensure an exceptional member experience as well as a financially successful club.Key ResponsibilitiesStaff Management: Assist in recruiting, hiring, training, and developing a high-performing staff consisting of Member Service Representatives, Trainers,...


  • Helena, Montana, United States Marsh McLennan Agency-Northwest Full time

    About the RoleWe are seeking a highly skilled and motivated Client Manager to join our team at Marsh McLennan Agency-Northwest. As a Client Manager, you will be responsible for delivering exceptional customer service and support to our clients, ensuring their needs are met and exceeded.Key ResponsibilitiesManage commercial accounts, including negotiating new...


  • Helena, Montana, United States American Express Global Business Travel Full time

    About the RoleWe are seeking a highly skilled Technical Customer Onboarding Manager to join our team at American Express Global Business Travel. As a key member of our organization, you will be responsible for ensuring a seamless onboarding experience for our customers.Key ResponsibilitiesTechnical Onboarding: Develop and implement technical onboarding...

  • IT Support Specialist

    3 weeks ago


    Helena, Montana, United States GovCIO Full time

    About the RoleWe are seeking a highly skilled and experienced IT Support Specialist to join our team at GovCIO. As an IT Support Specialist, you will be responsible for providing technical support and assistance to our customers, ensuring that their IT systems and equipment are running smoothly and efficiently.Key ResponsibilitiesProvide on-call support and...

  • IT Support Specialist

    4 weeks ago


    Helena, Montana, United States A3 Solutions, Inc. Full time

    A3 Solutions, Inc. is seeking a skilled IT Support Specialist to join our team. As a Desktop Support Professional, you will be responsible for providing technical support and maintenance for our enterprise environment.Key Responsibilities:Support of Windows OS/Microsoft Office Suite: Provide direct interactions with end users to resolve technical issues and...


  • Helena, Montana, United States TJ Maxx Full time

    TJ Maxx is seeking a Customer Experience Coordinator to promote an excellent customer experience. As a key member of the front of store team, you will oversee a team of associates, train and coach them on personalizing the customer experience, and address customer concerns promptly. You will also coordinate breaks for all associates and ensure a seamless...


  • Helena, Montana, United States LC Staffing Full time

    Job SummaryWe are seeking a highly organized and detail-oriented Administrative Support Specialist to join our team at LC Staffing. As an Administrative Support Specialist, you will be responsible for providing exceptional customer service, managing accounts payable and receivable, and maintaining accurate records.Key ResponsibilitiesCustomer Service: Answer...


  • Helena, Montana, United States Les Schwab Tire Center Full time

    Les Schwab Tire Center - Helena #908 [Auto Service Technician] **About the Role:**As an Administrative Support at Les Schwab Tire Center, you will be responsible for providing exceptional customer service and administrative support to our team.**Key Responsibilities:*** Greet customers and discuss their needs and concerns* Provide product and service quotes...


  • Helena, Montana, United States T.J. Maxx Full time

    Customer Experience Coordinator Role at T.J. MaxxAs a Customer Experience Coordinator at T.J. Maxx, you will be responsible for promoting an exceptional customer experience. Your key responsibilities will include:Overseeing a team of Associates at the front of storeTraining and coaching Associates on personalizing the customer experience while promoting...


  • Helena, Montana, United States National Seating & Mobility Full time

    Job Title: Customer Service RepresentativeAt National Seating & Mobility, we are seeking a highly skilled and dedicated Customer Service Representative to join our team. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients and ensuring their needs are met.Key Responsibilities:Answer phone...


  • Helena, Montana, United States WOTM - Partners Professional Full time

    Job SummaryWe are seeking a highly skilled and customer-focused Customer Service Representative to join our team at WOTM - Partners Professional. As a key member of our Professional Division, you will play a vital role in delivering exceptional service to our clients and employees.Key ResponsibilitiesCustomer Service: Provide timely and professional...


  • Helena, Montana, United States VOLT Management Full time

    Job SummaryVolt Management is seeking a skilled Helpdesk Technician to join our team in Bellevue, WA. As a Helpdesk Technician, you will be responsible for providing technical assistance and support to our users.Key ResponsibilitiesUtilize existing and create new knowledge base documents to assist with ticket resolutionActive Directory account...


  • Helena, Montana, United States Wilbur-Ellis Full time

    **Job Summary**We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Wilbur-Ellis. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.**Key...


  • Helena, Montana, United States Montana Internet Full time

    Job SummaryWe are seeking a highly skilled and customer-focused individual to join our team as a Customer Advocate. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, addressing their technical and billing inquiries, and building strong relationships to ensure their satisfaction and...


  • Helena, Montana, United States LC Staffing Full time

    Administrative Support SpecialistA well-established staffing company, LC Staffing, is seeking an Administrative Support Specialist to join their team. They prioritize customer satisfaction and offer a comprehensive range of services, from administrative support to staffing solutions. This is an excellent opportunity to be part of a dedicated team focused on...


  • Helena, Montana, United States Wilbur-Ellis Full time

    **Job Summary**We are seeking a highly skilled and detail-oriented Customer Service Representative to join our team at Wilbur-Ellis. As a key member of our customer service team, you will be responsible for providing exceptional support to our customers, ensuring their needs are met, and resolving any issues in a timely and professional manner.**Key...


  • Helena, Montana, United States Sodexo Full time

    About the RoleWe are seeking a highly skilled Customer Service Specialist to join our team at Sodexo. As a warm-welcomer and experience ambassador, you will be responsible for handling customer service interactions through face-to-face, email, or telephone communications.Key ResponsibilitiesProvide exceptional customer service to clients and customersRecord...


  • Helena, Montana, United States Sodexo S A Full time

    About the RoleSodexo is seeking a Customer Service Representative to join our team as a Cashier/Food Service Worker. As a key member of our food service operation, you will be responsible for providing exceptional customer service, operating the cash register, and maintaining a clean and safe working environment.Key ResponsibilitiesOperate the cash register...