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Customer Support Specialist

2 months ago

Helena, Montana, United States State of Montana Full time

Empowering Montana Employers and Employees

The State of Montana is seeking a highly skilled Customer Support Specialist to join our team. As a key member of our UI Contributions Bureau, you will provide exceptional customer service and support to Montana employers and third-party administrators.

Key Responsibilities:

  • Provide instruction and support for UI eServices for Employers.
  • Respond to customer inquiries via phone, email, and secure web messaging.
  • Support the filing of quarterly Unemployment Insurance (UI) tax and wage reports and payment via a variety of electronic tools and resources.
  • Assist with the collection of delinquent quarterly reports.

Requirements:

  • Three years of directly related education and/or experience in areas such as Business Administration, Customer Service, Collections, or similar field.
  • Effective written and verbal communication skills.
  • Ability to analyze and interpret information, and apply laws, rules, policies, and procedures to the duties of the position.

What We Offer:

  • A competitive salary and benefits package.
  • Opportunities for career progression and professional growth.
  • A supportive and collaborative work environment.

How to Apply:

To be considered for this opportunity, please submit your application, including a cover letter and resume, through our online portal. We look forward to reviewing your application.