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Medical Office Coordinator
2 months ago
Healthcare Receptionist
Location: San Diego, CA
Ottobock Group is dedicated to enhancing the lives of individuals through advanced Prosthetic, Orthotic, and Compression solutions. Our mission is to empower clients by providing exceptional clinical services and products that facilitate active lifestyles.
As a key member of our team, we are seeking a Healthcare Receptionist. This full-time position operates Monday through Friday and involves various responsibilities essential to the smooth functioning of our medical office.
Key Responsibilities:
- Manage incoming calls from patients.
- Monitor and respond to office voicemail and email communications.
- Deliver outstanding customer service by addressing patient inquiries and coordinating appointments with the appropriate personnel.
- Verify and update patient information, including insurance details, authorizations, and demographic data.
- Maintain accurate patient records by collecting and recording personal and financial information.
- Process patient payments and charges.
- Safeguard patient confidentiality by ensuring the secure handling of personal and financial data.
- Contribute to the overall cleanliness and organization of the office environment.
- Perform additional duties as assigned.
Minimum Qualifications:
- High School Diploma is required; some college education or a degree is preferred.
- At least one year of experience in a medical office setting.
- Proficient in written and spoken English; proficiency in Spanish is preferred but not mandatory.
- Strong typing skills with a minimum typing speed of 40 words per minute; typing assessment required.
Required Skills:
- Dependable and reliable.
- People-oriented with a passion for teamwork.
- Adaptable and flexible in handling various tasks.
- Detail-oriented with a focus on accuracy.
- Achievement-driven and willing to take on challenges.
- Independent and capable of working autonomously.
- Innovative and creative in problem-solving.
- High tolerance for stress in a fast-paced environment.
Physical Demands:
This role requires prolonged periods of sitting at a desk and working on a computer. Occasional lifting and moving of items up to 25 pounds may be necessary.
