Customer Service Lead

3 weeks ago


Davie, Florida, United States Staybridge Suites Ft. Lauderdale Airport-West Full time
Hotel Front Desk Supervisor Role

Staybridge Suites Ft. Lauderdale Airport-West seeks a dedicated and experienced individual to fill the position of Hotel Front Desk Supervisor.

Key Responsibilities:
  • Provide top-notch customer service to ensure guest satisfaction.
  • Manage day-to-day front desk operations, including room assignments and guest communications.
  • Collect payment from departing guests and maintain accurate records.
  • Collaborate with other departments to share relevant guest information.
  • Lead a team of front desk agents, offering guidance and support.
Requirements:
  • Previous experience in customer service or related fields.
  • Ability to work effectively in a fast-paced environment.
  • Strong problem-solving skills and attention to detail.
  • Excellent communication and interpersonal skills.
Compensation and Benefits:

The estimated salary for this role is $65,000 - $85,000 per year, based on experience and qualifications. Our hotel offers a competitive benefits package, including health insurance, paid time off, and opportunities for professional growth.



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