Hotel Front Desk Lead

3 weeks ago


Davie, Florida, United States Staybridge Suites Ft. Lauderdale Airport-West Full time
Job Summary

We are seeking a highly skilled Hotel Front Desk Supervisor to join our team at Staybridge Suites Ft. Lauderdale Airport-West.

About the Role:

This is a supervisory position that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional guest experiences.

Key Responsibilities:

  • Manage front desk operations, ensuring seamless check-in and check-out processes.
  • Lead a team of front desk agents, providing guidance, training, and support to ensure excellent service delivery.
  • Develop and implement strategies to increase guest satisfaction and loyalty.
  • Collaborate with other departments to ensure effective communication and smooth operations.
  • Monitor and control hotel inventory, including room assignments and key cards.
  • Analyze guest feedback and make recommendations for process improvements.
  • Salary Range: $50,000 - $65,000 per year, depending on experience.

Requirements:

  • 2+ years of experience in hospitality, preferably in a front desk or management role.
  • Proven track record of delivering excellent customer service and leading high-performing teams.
  • Strong organizational and communication skills, with ability to work well under pressure.
  • Bachelor's degree in Hospitality, Business, or related field.

Benefits:

  • Competitive salary and benefits package.
  • Opportunities for career growth and professional development.
  • Collaborative and dynamic work environment.


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