Hotel Front Desk Lead
3 weeks ago
We are seeking a highly skilled Hotel Front Desk Supervisor to join our team at Staybridge Suites Ft. Lauderdale Airport-West.
About the Role:
This is a supervisory position that requires strong leadership skills, excellent communication abilities, and a passion for delivering exceptional guest experiences.
Key Responsibilities:
- Manage front desk operations, ensuring seamless check-in and check-out processes.
- Lead a team of front desk agents, providing guidance, training, and support to ensure excellent service delivery.
- Develop and implement strategies to increase guest satisfaction and loyalty.
- Collaborate with other departments to ensure effective communication and smooth operations.
- Monitor and control hotel inventory, including room assignments and key cards.
- Analyze guest feedback and make recommendations for process improvements.
- Salary Range: $50,000 - $65,000 per year, depending on experience.
Requirements:
- 2+ years of experience in hospitality, preferably in a front desk or management role.
- Proven track record of delivering excellent customer service and leading high-performing teams.
- Strong organizational and communication skills, with ability to work well under pressure.
- Bachelor's degree in Hospitality, Business, or related field.
Benefits:
- Competitive salary and benefits package.
- Opportunities for career growth and professional development.
- Collaborative and dynamic work environment.
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