Guest Services Supervisor Role
3 weeks ago
Staybridge Suites Ft. Lauderdale Airport-West is seeking a Guest Services Supervisor to join our dynamic team. The ideal candidate will possess a strong background in customer service and front desk operations.
Estimated salary: $48,000 - $65,000 per year.
Main Responsibilities:
- Coordinate room assignments and confirm reservations, ensuring guest satisfaction.
- Respond promptly to guest needs, resolving issues efficiently.
- Manage cash handling and maintain accurate records, including occupied rooms and guest information.
- Communicate effectively with various departments, promoting a collaborative work environment.
- Lead a team of Front Desk agents, fostering a positive and productive atmosphere.
- Supervisory duties include scheduling, training, and performance management.
Qualifications:
- Previous experience in customer service, front desk service, or related fields.
- Exceptional written and verbal communication skills.
- Strong organizational skills, with a keen eye for detail.
- Affinity for Opera PMS systems is an asset.
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