Service Coordinator
4 weeks ago
Job Summary
At J J Nichting Co, we are seeking a skilled Service Writer to join our team. As a Service Writer, you will play a crucial role in assisting the Service Manager, writing repair orders, and maintaining customer rapport and records. Your primary responsibility will be to coordinate with the Service Manager on job assignments to Service Technicians and communicate job status to customers.
Key Responsibilities
As a Service Writer, your key responsibilities will include:
- Managing Technician Time Clock: Accurately report time on repair orders.
- Opening Repair Orders: Open repair orders as needed for both internal and external customers.
- Assisting Service Manager: Assist the Service Manager with customer requests for service, both on the phone and in person.
- Warranty Expirations: Assist the Service Manager with warranty expirations.
- Product Improvement Programs: Assist the Service Manager with the timely completion of all product improvement programs.
- Customer Equipment Lists: Assist in maintaining customer equipment lists for accuracy.
- Reviewing Repair Orders: Review all completed repair orders for completeness and accuracy prior to service manager approval to be closed.
- Closing Repair Orders: Close the repair orders once approved by the Service Manager.
Schedule
This is a full-time position, Monday to Friday, with occasional weekends during planting and harvest.
Compensation
We offer competitive hourly pay and a comprehensive benefits package, including health insurance, dental insurance, vision insurance, life insurance, LTD and STD, flexible spending, 401(k) and matching, and PTO and vacation days.
Requirements
To be successful in this role, you will need:
- Service Advisor and/or Dealership Experience: Preferred.
- Equipment Operational Knowledge: Preferred.
- Excellent Customer Service and Communication Skills: Essential.
- Positive Attitude, Good Work Ethic, and Ability to Multi-Task: Essential.
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