Patient Navigator

6 days ago

White Plains, New York, United States Sun River Health Full time
Job Title: Patient Navigator/Patient Representative

Sun River Health is seeking a highly skilled Patient Navigator/Patient Representative to join our team at our White Plains, NY location. As a Patient Navigator/Patient Representative, you will play a vital role in providing patient-centered care and facilitating access to services in a pleasant, knowledgeable, and efficient manner.

Key Responsibilities:
  • Assist with daily reception activities and ensure that all processes needed for patient services are initiated.
  • Communicate effectively with team members and patients regarding all aspects of service.
  • Responsible for telephone and mail contact with patients.
  • Facilitate patient care within different departments of Sun River Health and outside agencies.
  • Refer patients to appropriate agencies, with a focus on referrals to specialty care and public health insurance programs, as needed and appropriate.
  • Consult with medical staff to link patients to services through the provision of ancillaries such as translation, transportation assistance, and application assistance.
  • Responsible for all necessary clinical information available to specialists for referral groups; track referral appointments and obtain consultant reports; obtain consent for release of information.
  • Assist patients in overcoming obstacles that prevent them from receiving needed referrals.
  • Provide basic instruction/health education to clarify provider instructions, procedures, and referral needs.
  • Responsible for the scheduling of appointments, fee collection, explanation of services and charges for patient services.
  • Verify all insurance and set fees based on the sliding scale fee.
Requirements:
  • High School diploma/GED
  • 2-4 years of work-related experience
  • Preferred language: Bilingual in both English and Spanish (orally and written)
About Sun River Health:

Sun River Health is a network of over 40 Federally Qualified Health Centers (FQHCs) providing primary, dental, pediatric, OB-GYN, and behavioral health care to over 245,000 patients annually. With a dedicated staff of 2,000 doctors, nurses, and healthcare professionals, we pride ourselves on delivering high-quality, affordable care to those who need it most.

Sun River Health started in 1975 when four African American mothers spearheaded efforts to open our first health center in Peekskill, New York to deliver accessible, high-quality, affordable services to patients in need, regardless of race, religion, income, or insurance status. Today, after 45 years of service, Sun River Health is still delivering on that promise to communities across the Hudson Valley, New York City, and Long Island.

We are an equal opportunity employer and provide equal employment opportunities to all qualified individuals without regard to race, creed, color, religion, national origin, age, sex, marital status, sexual preference, or non-disqualifying physical or mental handicap or disability in each aspect of the human resources function.

We are committed to providing a safe and inclusive work environment for all employees and patients.

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