Client Experience Director

2 days ago


Tustin, California, United States Baldwin Risk Partners Full time
{"title": "Client Experience Leader", "description": "Job Summary

Baldwin Risk Partners is a team of dedicated risk consultants who excel at solving complex challenges for our clients.

We assess our clients\u2019 businesses and situations to develop creative, comprehensive, and cost-effective solutions that meet their unique needs.

With over 35 years of experience, we have earned a reputation for partner loyalty and longevity.

We provide a range of commercial insurance products and services, including loss control and claims consulting, risk management, and personal insurance.

We are proud to have been recognized as one of Orange County\u2019s \u201cBest Places to Work\u201d and one of the \u201cTop 100 Independent Insurance Agencies\u201d by Insurance Journal.

Key Responsibilities
  • Lead and mentor a team of colleagues to deliver world-class service to clients.
  • Identify key performance metrics to drive business growth, profitability, and innovation.
  • Develop and implement strategies to enhance the client experience and achieve high client retention.
  • Manage insurance company partner relationships and lead service team integration projects.
  • Coach and develop team colleagues to build bench strength and create a positive work environment.
Requirements
  • High level of technical insurance knowledge.
  • Excellent verbal and written communication skills.
  • Organizational skills and ability to manage performance and workflows.
  • Proficiency in Microsoft Office Suite and ability to learn other software systems.
  • Demonstrated core values and alignment with the company culture.
Education and Experience
  • Maintain required licenses to provide consultation and solutions in relevant states.
  • Minimum 5 years of related experience in a service industry and leadership capacity.
  • Experience with Agency Management System and/or CRM-related software.
Compensation

The starting salary is $96,600 - $134,900, negotiable upon offer.

", "lang_code": "en"}

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