Customer Service Specialist

2 days ago


Lake Placid, New York, United States Bluebird Lake Placid Full time
Customer Service Specialist

About Bluebird Lake Placid

We are seeking a Customer Service Specialist to join our front desk team. This role involves providing exceptional customer service, handling cash transactions, and maintaining accurate records. If you have a passion for helping others and are eager to learn, this could be the perfect opportunity for you.

Estimated Salary: $40,000 - $50,000 per year, depending on experience.

About the Job

In this role, you will be responsible for providing a warm welcome to our guests, handling their queries, and resolving any issues that may arise during their stay. You will also be required to manage cash transactions, answer phones, and maintain accurate records.

**Key Responsibilities:**
* Provide exceptional customer service, responding to guest inquiries and resolving any issues promptly
* Manage cash transactions, ensuring accurate and efficient service
* Answer and transfer calls, demonstrating excellent phone etiquette
* Maintain accurate records, including guest information and room details
* Develop a thorough knowledge of our hotel's facilities, services, and amenities

**Requirements:**
* 1+ year of hospitality experience or related job preferred
* Strong communication and problem-solving skills
* Ability to work independently and as part of a team
* High school diploma, GED, or equivalent

**Physical Demands:**
This role requires extended periods of walking, standing, bending, and lifting up to 50 pounds. Moderate to frequent levels of computer keying using both hands and viewing material on a computer screen.

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