Emergency Communication Coordinator

2 weeks ago


Springfield, Illinois, United States Mercy Full time
This position operates on Night Shift

About Us:

At Mercy, we are dedicated to our mission of delivering compassionate care and exceptional service. We recognize that each individual brings unique talents and skills to our team, and we strive to create fulfilling careers that align with those strengths. Join us and see why we are recognized as one of the best places to work in healthcare.

Position Overview:

In this role, you will be responsible for managing communication systems utilized for receiving, transmitting, and relaying information during both Emergency and Non-Emergency situations. Your duties will include:
  • Identifying the precise location of incidents or requests.
  • Coordinating the dispatch and tracking of Public Safety Officers.
  • Providing essential pre-arrival and post-dispatch instructions as necessary.
  • Maintaining accurate documentation and records.
  • Collaborating with various law enforcement agencies, fire departments, nursing supervisors, EMS, and other relevant parties.

Qualifications:
  • Education: A high school diploma or equivalent is required.
  • Certifications: None required.
  • Licensure: Must obtain Emergency Police Dispatch (EPD) certification within 90 days of hire and complete the Emergency Telecommunicator course during initial orientation.
  • Skills: Ability to manage high-pressure situations with excellent multitasking and communication skills. Strong problem-solving abilities and self-discipline are essential.

Working Conditions:

This role requires emotional resilience and the capacity to function effectively in stressful environments. You will work indoors with standard conditions, experiencing typical noise levels and occasional disruptions. The position may require extended hours and involves sitting or standing for prolonged periods, with some physical activity such as walking and reaching.

Benefits:

We offer a comprehensive benefits package, including health, vision, and dental coverage from day one, paid time off, tuition reimbursement, and retirement plans with employer matching for eligible employees.

Join Our Mission:

At Mercy, we believe in fostering a supportive community that empowers you to excel in your role. You will have the opportunity to innovate and enhance the healthcare experience for our patients and their families. If you share our commitment to compassionate care, we invite you to explore this opportunity.

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