Guest Services Supervisor

2 weeks ago

Chicago, Illinois, United States Sonesta International Hotels Full time
Job Overview

The Front Desk Manager serves as the pivotal management figure within the Front Office, overseeing Manager on Duty (MOD) responsibilities. This role necessitates a collaborative approach with all hotel departments, prioritizing guest service and satisfaction. A key focus will be the supervision of all front office personnel.

Key Responsibilities

Essential Functions include:
  • Core Duties:
    • Act autonomously as MOD, managing morning and evening shifts.
    • Oversee all front office staff, including front desk, communication, uniform services, and concierge.
    • Provide MOD assistance to other departments as required.
    • Champion the Travel pass initiative.
    • Disseminate meeting minutes and facilitate Manager's Meetings.
    • Manage VIP arrivals and conduct VIP escorts.
    • Serve as a Lobby Ambassador.
    • Monitor and address in-house guest challenges.
    • Resolve guest-related concerns.
    • Coordinate with other departments to guarantee guest satisfaction.
    • Assist with post-stay guest follow-ups.
    • Conduct property rounds.
    • Represent Front Office during Pre-Cons.
    • Oversee and coordinate concierge requests.
    • Conduct site tours of the hotel.
  • Deliver Exceptional Service:
    • Demonstrate a genuine passion for guest care, recognizing individual needs and striving to exceed expectations.
    • Consistently embody our GUEST model:
      • Greet everyone warmly with a smile.
      • Use eye contact and the guest's name.
      • Establish and anticipate needs.
      • Solve and take ownership of all requests and complaints.
      • Thank every guest.
  • Foster Positive Relationships:
    • Uphold respect and dignity among colleagues.
  • Additional Responsibilities: Other tasks may be assigned as needed to support hotel operations.
Qualifications and Skills

Candidates must possess the following qualifications and demonstrate relevant experience:
  • Associate's degree or equivalent from a two-year college or technical school; or six months to one year of related experience and/or training; or a combination of education and experience.
  • Proven track record of delivering outstanding guest or client experiences.
  • Strong communication skills essential for training, safety, and guest interactions.
  • Professional appearance and demeanor.
  • Familiarity with Opera and internet software preferred.
  • Ability to read and comprehend instructions, correspondence, and memos.
  • Capability to effectively present information in small group settings.
  • Bi-lingual communication skills are advantageous.
Physical Requirements

While performing job duties, employees are regularly required to stand, walk, and communicate. Frequent use of hands for handling and reaching is necessary. Occasional sitting, climbing, balancing, stooping, kneeling, crouching, or crawling may be required. Employees must be able to lift and/or move up to 50 pounds.

Work Environment

The characteristics of the work environment typically encountered while performing essential functions of this role include moderate noise levels.

Benefits

Sonesta recognizes the importance of benefits in ensuring the health and financial security of employees and their families. We offer a comprehensive benefits package, including:
  • Medical, Dental, and Vision Insurance
  • Health Savings Account with Company Match
  • 401(k) Retirement Plan with Company Match
  • Paid Vacation and Sick Days
  • Sonesta Hotel Discounts
  • Educational Assistance
  • Paid Parental Leave
  • Company Paid Life Insurance
  • Company Paid Short Term and Long Term Disability Insurance
  • Various Employee Perks and Discounts
Note: Please ensure a complete application is submitted along with your resume, as incomplete applications will not be considered.

  • Guest Services Supervisor

    2 weeks ago

    Chicago, Illinois, United States Aimbridge Hospitality Full time

    Position OverviewThe Guest Services Supervisor is tasked with overseeing the daily operations of the Front Office, ensuring that all guests receive attentive, friendly, and efficient service throughout their stay. This role is crucial in maximizing room revenue and occupancy while maintaining high standards of hospitality.Key...

  • Guest Services Supervisor

    2 weeks ago

    Chicago, Illinois, United States Aimbridge Hospitality Full time

    Position OverviewThe Guest Services Supervisor is tasked with overseeing the Front Office operations in a manner that is attentive, welcoming, efficient, and courteous. This role is essential in delivering exceptional service to all guests throughout their stay while optimizing room revenue and occupancy rates.Key ResponsibilitiesQualifications:Minimum of 5...

  • Guest Services Supervisor

    2 weeks ago

    Chicago, Illinois, United States Sonesta International Hotels Full time

    Job Overview The Front Desk Manager serves as the key management presence in the Front Office, taking charge during Manager on Duty (MOD) shifts. This role necessitates a strong collaboration with all hotel departments, focusing on guest service excellence and satisfaction. A primary responsibility includes overseeing all front office personnel. Key...

  • Guest Services Supervisor

    6 days ago

    Chicago, Illinois, United States Sonesta International Hotels Full time

    Job Overview The Front Desk Manager serves as the primary management presence in the Front Office, overseeing Manager on Duty (MOD) shifts. This role necessitates close collaboration with all hotel departments, focusing on guest service excellence and satisfaction. A key responsibility is the supervision of all front office personnel. Key Responsibilities...

  • Guest Services Representative

    4 days ago

    Chicago, Illinois, United States ASM Global Full time

    Job SummaryWe are seeking a highly skilled Guest Experience Ambassador to join our team at Soldier Field, a premier sports and entertainment venue. As a Guest Experience Ambassador, you will be responsible for creating a welcoming environment and providing exceptional service to all guests.Key ResponsibilitiesGuest Greeting and Engagement: Greet guests upon...

  • Guest Services Supervisor

    2 weeks ago

    Chicago, Illinois, United States Hampton Inn Midway Full time

    Job Overview:The Front Desk Manager plays a crucial role in overseeing the Front Office operations, ensuring that all guests receive exceptional service in a friendly, efficient, and professional manner. This position is key to maximizing room revenue and occupancy while maintaining high standards of guest satisfaction.Key Qualifications:Minimum of 5 years...

  • Guest Services Supervisor

    2 weeks ago

    Chicago, Illinois, United States Hampton Inn Midway Full time

    Job Overview:The Front Desk Manager plays a crucial role in overseeing the Front Office operations, ensuring that all guests receive exceptional service in a warm, friendly, and efficient manner. This position is vital in enhancing guest satisfaction while optimizing room revenue and occupancy rates.Key Qualifications:A minimum of 5 years of progressive...

  • Guest Services Supervisor

    2 weeks ago

    Chicago, Illinois, United States Hyatt Regency O%27Hare Chicago Full time

    At Hyatt Regency O'Hare Chicago, we offer a welcoming environment for every phase of your career journey.We encourage exploration and growth, with opportunities to acquire new skills that enhance both personal and professional development.Embark on your own path by exploring diverse roles, various brands, and global opportunities. Here, we believe in opening...

  • Guest Services Supervisor

    6 days ago

    Chicago, Illinois, United States Hampton Inn Midway Full time

    Job Overview:The Front Office Operations Manager is tasked with overseeing the Front Desk's daily functions, ensuring that all guests receive exceptional service throughout their stay. This role is pivotal in maximizing room revenue and occupancy while maintaining a welcoming atmosphere.Qualifications:A minimum of 5 years of progressive experience in...

  • Guest Service Representative

    1 month ago

    Chicago, Illinois, United States Hiltons at McCormick Place Full time

    **NOTE: This is a Part-Time RoleAbout this job...Guest Service Representatives are often the first in-person contact for hotel guests and support the realized and unrealized needs of guests throughout the hospitality experience. Serving as a brand liaison, Guest Service Representatives are engaging, attentive, service-oriented, and take a creative approach...

  • Guest Services Coordinator

    2 weeks ago

    Chicago, Illinois, United States Red Roof Full time

    Front Desk Associate - Full-TimeJob Category: Inns - Hourly Requisition Number: FRONT02297Job OverviewWe are seeking an enthusiastic individual to enhance our guests' experiences by showcasing the local area and providing personalized recommendations. Your role will be pivotal in ensuring that each guest's stay is memorable and tailored to their...

  • Guest Room Quality Supervisor

    2 weeks ago

    Chicago, Illinois, United States Crescent Services Full time

    At Crescent Services, we pride ourselves on delivering outstanding hospitality experiences, and our team members are the heart of our success. We believe in fostering an environment where you can express your authentic self and thrive in your career journey. Our commitment to your well-being includes comprehensive health and wellness programs, exceptional...

  • Guest Services Coordinator

    6 days ago

    Chicago, Illinois, United States Red Roof Full time

    Front Desk Associate - Full-TimeJob Category: Inns - Hourly Requisition Number: FRONT02297Position OverviewWe are seeking an enthusiastic individual to enhance our guests' experiences by showcasing the local area and providing personalized recommendations. Your role will be pivotal in ensuring that each guest feels valued and catered to during their stay.Key...

  • Guest Services Coordinator

    7 days ago

    Chicago, Illinois, United States Red Roof Full time

    Front Desk Associate - Full-TimeJob Category: Inns - Hourly Requisition Number: FRONT02297Position OverviewWe are seeking an enthusiastic individual to enhance our guests' experiences. Be the ambassador of your city by guiding visitors to local attractions and hidden gems.Make a significant impact by personalizing each guest's stay, ensuring it is memorable...

  • Guest Services Representative

    6 days ago

    Chicago, Illinois, United States Arlo Chicago Full time

    At Arlo Chicago, we are dedicated to providing guests with extraordinary and memorable experiences that allow them to explore the unique offerings of each location. Our clientele is composed of inquisitive and cultured individuals who value refined and timeless service. We pride ourselves on delivering distinctive, stylish, and unforgettable service that...

  • Guest Services Representative

    7 days ago

    Chicago, Illinois, United States Arlo Hotels Full time

    Position Overview:At Arlo Hotels, we are dedicated to providing our guests with unique and enriching experiences that reflect the character of each location. Our clientele consists of inquisitive and cultured individuals who value refined and timeless service.Role Summary:We are seeking a dynamic and enthusiastic individual to fill the role of Front Desk...

  • Guest Services Representative

    2 weeks ago

    Chicago, Illinois, United States Arlo Chicago Full time

    At Arlo Chicago, we are dedicated to providing guests with unique and enriching experiences that each location has to offer. Our clientele is inquisitive, cultured, and appreciates refined service. We strive to deliver original, stylish, and unforgettable service that encourages guests to explore their surroundings. We are currently seeking a dynamic and...

  • Guest Services Representative

    2 weeks ago

    Chicago, Illinois, United States Arlo Chicago Full time

    Job OverviewAt Arlo Chicago, we are dedicated to providing our guests with unique and enriching experiences that highlight the charm of each location. Our clientele consists of inquisitive and cultured individuals who value elegant and timeless service. We strive to deliver distinctive, stylish, and unforgettable service that encourages guests to explore...

  • Guest Services Representative

    2 weeks ago

    Chicago, Illinois, United States Arlo Chicago Full time

    About Us:At Arlo Chicago, we are dedicated to providing our guests with unique and engaging experiences that highlight the charm of our destination. Our clientele consists of inquisitive and cultured individuals who value refined and timeless service. We pride ourselves on delivering original, stylish, and unforgettable experiences that encourage guests to...

  • Guest Services Representative

    7 days ago

    Chicago, Illinois, United States Arlo Chicago Full time

    About Us:At Arlo Chicago, we are dedicated to providing our guests with unique and engaging experiences that reflect the charm of our destination. Our clientele is diverse, comprising curious and cultured individuals who appreciate refined service. We pride ourselves on delivering memorable interactions that inspire exploration and enjoyment of the...