Senior Hardware Quality Assurance Specialist

2 days ago


Santa Clara, California, United States NVIDIA Full time
Job Title: Senior Hardware Customer Quality Engineer

We are seeking a highly skilled Senior Hardware Customer Quality Engineer to join our team at NVIDIA. As a key member of our quality assurance team, you will be responsible for establishing and maintaining strong relationships with our customers, collaborating with them to resolve quality-related issues, and serving as the voice of the customer to our internal teams.

Key Responsibilities:
  • Participate in and lead conference calls and meetings with customers to discuss quality-related issues and collaborate on problem resolutions.
  • Track and report customer quality metrics to both internal management and customers.
  • Coordinate and participate in customer audits at NVIDIA HQ and contract manufacturers.
  • Assimilate technical details to understand critical issues and provide direction to the working team.
  • Craft customer presentations covering root cause analysis, risk assessments, corrective actions, and recovery plans.
  • Write, review, and edit 8D reports for customer consumption.
  • Work cross-functionally with internal teams to resolve product failures.
  • Drive problem resolution by providing leadership and direction.
Requirements:
  • BS or MS degree in electrical engineering, quality, or a related technical discipline.
  • 5+ years of experience in electronics customer quality roles.
  • Excellent customer interface skills.
  • Quick comprehension of technical details relevant to customer complaints.
  • Proficiency in 8D problem-solving tools and methods.
  • Strong written and oral communication skills.
  • Interpersonal skills with a logical approach to problem-solving.
Preferred Qualifications:
  • Background in semiconductor manufacturing processes.
  • Knowledge of SMT and PCBA manufacturing practices and controls.
  • Background in electronics reliability standards.
  • Knowledge of server system hardware and design.

NVIDIA is committed to fostering a diverse and inclusive work environment and is an equal opportunity employer. We do not discriminate on the basis of race, religion, color, national origin, gender, gender expression, sexual orientation, age, marital status, veteran status, disability status, or any other characteristic protected by law.



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