Sr Failure Analysis Engineer, Hardware Quality Assurance

4 days ago

Santa Clara, California, United States Palo Alto Networks Full time
Job Overview

Palo Alto Networks is seeking a highly skilled Sr. Failure Analysis Engineer to join our dynamic Hardware Quality Engineering team. In this critical role, you will collaborate closely with HW Engineering, Customer Support, and Technical Operations to perform root cause failure analysis on returned customer products (RMA's). Your expertise will directly impact our product quality and customer satisfaction by driving resolutions for escalated hardware issues.

Key Responsibilities
  • Lead the failure analysis process for returned products, identify failure trends, and escalate issues to the Hardware Quality Engineering team.
  • Resolve escalated RMA cases by determining the hardware root cause of failure, ensuring timely and effective resolution.
  • Track and report RMA failure trends by product and cause, providing actionable insights to the Technical Operations team.
  • Manage and prioritize in-progress RMAs requiring failure analysis to ensure efficient workflow.
  • Monitor corrective actions on processes and products to verify their effectiveness in improving product performance.
  • Maintain accurate data entry and tracking using SAP and Salesforce tools.
Requirements
  • Deep technical expertise in a manufacturing test environment, including PCBA, box build, and system-level assembly processes.
  • 10+ years of related experience is required in the computer networking industry.
  • Strong Linux system administration skills.
  • Exceptional written and verbal communication skills.
  • A highly collaborative and team-oriented approach to problem-solving.
  • Proficiency in programming languages and tools used in testing environments, including Linux OS, Tcl, Expect, Shell Script, Python, Network Switch, Terminal Server, and PDU.
  • Solid understanding of server/client and IP-based networking hardware architecture at both system and component levels.
  • Proven ability to debug hardware to the component level and isolate faults.
  • Familiarity with test engineering principles, JTAG, boundary scan, and 2-corner/4-corner testing.
  • Experience with Salesforce, JIRA, and SAP.
  • Ability to read schematics and view board files using Allegro Viewer and Cadence PCB Design tools.
About Us

Palo Alto Networks is a company built on the foundation of challenging and disrupting the way things are done, and we're looking for innovators who are as committed to shaping the future of cybersecurity as we are. We take our mission of protecting the digital way of life seriously and believe that the unique ideas of every member of our team contributes to our collective success.

We are a people-centric company that strives to make your experience amazing. We offer a global team environment with employee choice on work location (office or mostly from home) for most of our roles. We are committed to providing reasonable accommodations for all qualified individuals with a disability and are an equal opportunity employer.

  • Senior Failure Analysis Engineer

    3 weeks ago

    Santa Clara, California, United States Saicon Consultants Full time

    Job SummarySaicon Consultants is seeking a highly skilled Sr. Failure Analysis Engineer to join our team. As a key member of our organization, you will be responsible for driving returned product failure analysis, characterizing failures, and escalating issues and trends to the Hardware Quality Engineering team.Key ResponsibilitiesDrive returned product...

  • Failure Analysis Engineer

    3 weeks ago

    Santa Clara, California, United States Rootshell Inc Full time

    Job Summary:We are seeking a skilled Failure Analysis Engineer to join our team at Rootshell Inc. as a Product Quality Expert. In this role, you will be responsible for driving product failure analysis, characterizing failures, and escalating issues and trends to the Hardware Quality Engineering team.Key Responsibilities:Drive returned product failure...

  • Hardware Failure Analysis Specialist

    3 weeks ago

    Santa Clara, California, United States Ultimate Staffing Full time

    **Job Summary**Ultimate Staffing is seeking a skilled Hardware Failure Analysis Technician to support a well-established Server Repair Company in the Technology Industry. This is an onsite role with a target pay range of $35-45/hour and working hours starting at 9 am.Key Responsibilities:Conduct thorough hardware failure analysis to identify root causes and...

  • Failure Analysis Lab Engineer

    1 day ago

    Santa Clara, California, United States Experis Full time

    Failure Analysis Lab EngineerWe are seeking a skilled Failure Analysis Lab Engineer to join our team at Experis. As a key member of our cybersecurity services team, you will be responsible for driving returned product failure analysis, characterizing failures, and escalating issues and trends to the Hardware Quality Engineering team.Key...

  • Senior Failure Analysis Engineer

    1 day ago

    Santa Clara, California, United States TalentBurst Full time

    Job Title: Senior Failure Analysis EngineerLocation: Santa Clara, CADuration: 12 months contractJob Summary:We are seeking a highly skilled Senior Failure Analysis Engineer to join our team. The successful candidate will be responsible for driving returned product failure analysis, characterizing failures, and escalating issues and trends to the Hardware...

  • Failure Analysis Engineer

    3 weeks ago

    Santa Clara, California, United States Astro Digital Full time

    About the RoleAstro Digital is a leading provider of small satellite systems, offering turnkey missions for various business applications, including earth observation, communications, and science exploration. We are headquartered in Santa Clara, California, with a global presence.Job SummaryWe are seeking a highly skilled Failure Analysis Engineer to join...

  • Failure Analysis Specialist

    1 day ago

    Santa Clara, California, United States Rootshell Inc Full time

    Job Title: Failure Analysis EngineerWe are seeking a skilled Failure Analysis Engineer to join our team at Rootshell Inc. The successful candidate will be responsible for driving returned product failure analysis, characterizing failures, and escalating issues and trends to the Hardware Quality Engineering team.Key Responsibilities:Drive returned product...

  • Failure Analysis Engineer

    2 weeks ago

    Santa Clara, California, United States SMS InfoComm Full time

    Job SummaryWe are seeking a highly skilled Failure Analysis Engineer to join our team at SMS InfoComm Corporation. As a key member of our engineering team, you will be responsible for conducting thorough failure analysis on complex systems and components to identify root causes and develop effective solutions.Key ResponsibilitiesConduct failure analysis on...

  • Failure Analysis Engineer

    3 weeks ago

    Santa Clara, California, United States Wipro Full time

    Job Title: Failure Analysis EngineerLocation: RemoteDescription:Key Responsibilities:Perform system and board level testing and debugging down to component level, utilizing technical expertise to identify and resolve complex hardware issues.Conduct component swapping, removal, and isolation to diagnose failures, applying in-depth knowledge of server and...

  • Failure Analysis Specialist

    7 days ago

    Santa Clara, California, United States Wipro Full time

    Job SummaryWe are seeking a skilled Failure Analysis Engineer to join our team at Wipro.This role involves performing system and board level testing and debugging to identify and resolve complex technical issues.Key ResponsibilitiesConduct thorough visual mechanical inspections of server and electronics components to diagnose faults.Perform component...

  • Failure Analysis Specialist

    3 weeks ago

    Santa Clara, California, United States Net2Source Inc. Full time

    Job Title: Failure Analysis EngineerJob Type: Full-time, Direct Hire, PermanentLocation: Remote (with occasional travel to client sites)Job Summary:We are seeking a highly skilled Failure Analysis Engineer to join our team at Net2Source Inc. The ideal candidate will have a strong background in electrical engineering and experience in failure analysis of...

  • Senior Network Technology Solutions Engineer

    7 days ago

    Santa Clara, California, United States Advanced Micro Devices , Inc. Full time

    OverviewAt Advanced Micro Devices, Inc., we are committed to transforming lives with our technology to enrich our industry, our communities, and the world. Our mission is to build great products that accelerate next-generation computing experiences, the building blocks for the data center, artificial intelligence, PCs, gaming, and embedded.Our culture is...

  • Lead Quality Assurance Engineer

    1 month ago

    Santa Clara, California, United States Huntech USA LLC Full time

    Role Overview: As a Principal Quality Engineer at Huntech USA LLC, you will utilize your expertise in Quality Assurance, New Product Introduction (NPI), and SerDes/PCIE technologies to serve as a pivotal technical authority in comprehensive quality management.Key Responsibilities:Customer Quality: Oversee aspects such as returns, failure analysis, and...

  • Lead Quality Assurance Engineer

    1 month ago

    Santa Clara, California, United States Huntech USA LLC Full time

    Position Overview: As a Principal Quality Engineer at Huntech USA LLC, you will utilize your expertise in Quality Assurance, New Product Introduction (NPI), and SerDes/PCIE to serve as a technical authority in all facets of total quality management.Key Responsibilities:Customer Quality: Manage returns, conduct failure analysis, and secure approved vendor...

  • Reliability Engineer

    4 weeks ago

    Santa Clara, California, United States Omni Vision Inc Full time

    Reliability EngineerWe are seeking a highly skilled Reliability Engineer to play a critical role in ensuring the quality and reliability of our CMOS Image Sensor products at Omni Vision Inc.Key Responsibilities:Review reliability qualification testing results and determine whether products are qualified for mass production.Collaborate with technical groups...

  • Reliability Engineer

    3 weeks ago

    Santa Clara, California, United States Comtech Full time

    Job SummaryComtech Telecommunications Corp. is seeking a highly skilled Reliability Engineer to join our team in a critical role that requires collaboration with technical professionals and interaction with customers to provide solutions to technical problems of moderate scope and complexity.Key ResponsibilitiesAnalyze and evaluate product reliability and...

  • Nvidia Quality Assurance Engineer

    5 days ago

    Santa Clara, California, United States Nvidia Full time

    Job Title: Product Quality EngineerWe are seeking a highly motivated and experienced Product Quality Engineer to join our team at NVIDIA. As a Product Quality Engineer, you will be responsible for driving quality and reliability activities during the NPI and sustaining phases of program.Key Responsibilities:Quality lead focused on driving SOL quality as...

  • Reliability Engineer

    2 weeks ago

    Santa Clara, California, United States Palo Alto Networks Full time

    About the RolePalo Alto Networks is seeking a highly motivated Reliability Engineer to join our team. As a key member of our Hardware Quality and Compliance Engineering team, you will play a critical role in ensuring the quality and reliability of our new products from inception through the first year in production.Key ResponsibilitiesEstablish and maintain...

  • Reliability Engineer

    2 weeks ago

    Santa Clara, California, United States Palo Alto Networks Full time

    About the RolePalo Alto Networks is seeking a highly motivated Reliability Engineer to join our team. As a key member of our Hardware Quality and Compliance Engineering team, you will play a critical role in ensuring the quality and reliability of our new products from inception through the first year in production.Key ResponsibilitiesEstablish and maintain...

  • Failure Analysis Engineer

    20 hours ago

    Santa Clara, California, United States Wipro Full time

    PQE RMA EngineerJob Summary:We are seeking a highly skilled PQE RMA Engineer to join our team at Wipro. As a PQE RMA Engineer, you will be responsible for performing system and board level testing and debugging down to component level.Key Responsibilities:Perform system and board level testing and debugging down to component level.Have knowledge to do...