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Business Insights Analyst

2 months ago

Florham Park, New Jersey, United States ADP Full time
Business Insights Analyst Job Description

ADP is seeking a highly skilled Business Insights Analyst to join our team. As a Business Insights Analyst, you will play a critical role in driving business improvements by analyzing data and providing actionable insights to stakeholders.

Key Responsibilities:

  • Evaluate client interactions against Service Excellence standards and measurements.
  • Analyze trends at the team level and provide insights on observed trends and their business impact.
  • Report on business insights and innovation recommendations gained through observation of associate and client interactions.
  • Stay abreast of system and service features, changes, enhancements, and new products.

Qualifications:

  • 1 to 3 years' experience as a Client Service Representative or the equivalent in a call center environment.
  • Experience in Tableau or Power BI.
  • Background in analyzing Consumer Insights.

What You'll Love About Working Here:

  • Be yourself in a culture that values equity, inclusion, and belonging.
  • Belong by joining one of our Business Resource Groups.
  • Grow your career in an agile, dynamic environment.
  • Continuously learn through ongoing training, development, and mentorship opportunities.
  • Be your healthiest. Best-in-class benefits start on Day 1.
  • Focus on your mental health and well-being.
  • Join a company committed to giving back and generating a lasting, positive impact.

ADP's Commitment to Diversity, Equity, and Inclusion:

ADP is committed to an inclusive, diverse, and equitable workplace and is further committed to providing equal employment opportunities regardless of any protected characteristic.