Ambassador of Excellent Guest Experience

4 days ago


Santa Barbara, California, United States Cottage Health Full time

Cottage Health

About Us

Cottage Health is a renowned healthcare provider dedicated to delivering exceptional patient care and service excellence.

Job Title: Ambassador of Excellent Guest Experience

Job Summary

We seek a highly skilled and compassionate individual to join our team as an Ambassador of Excellent Guest Experience. In this role, you will be the face of our organization, providing top-notch service to our patients and guests.

Job Description

As an Ambassador of Excellent Guest Experience, you will be responsible for promoting a culture of safety, service excellence, and authentic hospitality throughout our facilities. Your presence in the lobbies and public areas will be a beacon of warmth and welcome, setting the tone for an exceptional patient experience.

Your role will involve:

  • Providing concierge services to our guests, including greeting, screening, and navigating those attempting to enter the hospital.
  • Serving as a conduit for patients to our admitting staff or relevant service lines.
  • Contributing to the guest experience by helping create and/or working within service enhancement programs, such as Benefactor/Special Guest, The Little Cottages, Sleep Room Program, and Loan Out Program.

Requirements

To be successful in this role, you will need:

  • Minimum 2 years of front-of-the-house or guest service-related experience.
  • Intermediate computer skills, with proficiency in Excel, Word, and MS Outlook.
  • Bilingual skills, with knowledge of basic medical terminology and hospital services.

What We Offer

In return for your expertise and dedication, we offer a competitive salary of $45,000 - $60,000 per annum, depending on experience, as well as a range of benefits, including:

  • A comprehensive health insurance package.
  • A 401(k) retirement plan with matching contributions.
  • Generous paid time off and holidays.

How to Apply

If you are a motivated and customer-focused individual with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. Please submit your resume and a cover letter outlining your qualifications and experience.

We look forward to welcoming you to our team



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