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Operations Director

2 months ago

Fairfield, New Jersey, United States Sandream Specialties Full time
Job Overview

We are seeking a highly skilled and experienced Operations Manager to lead our warehouse operations, customer service, and EHSS functions. The ideal candidate will have a proven track record of success in managing and improving operational efficiency, providing excellent customer service, and ensuring compliance with all safety and environmental regulations.

Key Responsibilities
  • Warehouse Operations:
    • Oversee all aspects of warehouse operations, including receiving, storage, picking, packing, and shipping.
    • Manage inventory organization and ensure that products are shipped accurately and on time.
    • Own warehouse KPIs and ensure regular rhythms for cycle counting, obsoletion, min/max updates, and 5S optimization.
    • Supervise and cross-train warehouse staff.
  • Customer Service:
    • Ensure excellent customer service to both internal and external customers.
    • Manage the customer service team and ensure that customer inquiries are resolved promptly and efficiently.
    • Own Customer Service KPIs and Root Cause Analysis process to ensure issue remediation and no repeat failures.
  • EHSS:
    • Owner of general environmental, health, safety, and security (EHSS) performance of the Fairfield, NJ location.
    • Perform safety audits to verify performance and identify safety hazards.
    • Lead lean exercises to ensure warehouse, sample, blending, and repacking areas are efficient and organized.
Requirements
  • Bachelor's Degree in Business Administration, Logistics, or related field from a four-year college or university.
  • Certification in Supply Chain and Operations Management.
  • Computer skills required: NetSuite, MS Office, RF Smart, and Zebra.
  • Minimum five years of experience in a supervisory or leadership capacity, with a strong preference for experience in warehouse operations, customer service, and Environmental Health and Safety (EHS).
  • Demonstrated proficiency in lean manufacturing principles and continuous improvement methodologies. Exceptional leadership and interpersonal competencies. Proven capacity to operate both autonomously and collaboratively within a team environment.