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Patient Access Coordinator

2 months ago

Dayton, Ohio, United States Kettering Health Full time
About the Role

Kettering Health is a leading healthcare provider in southwest Ohio, committed to delivering high-quality care to every stage of life. As a Patient Access Representative, you will play a vital role in ensuring seamless patient experiences across our 13 medical centers and over 120 outpatient facilities.

Key Responsibilities
  • Frontline Patient Support: Provide exceptional customer service to patients, responding to inquiries, and scheduling appointments in a call center setting.
  • Administrative Support: Assist with various administrative tasks, including sending and receiving faxes, maintaining files, creating reports, and managing office supplies.
  • Communication and Collaboration: Develop strong relationships with office staff, ancillary departments, and the public, ensuring effective communication and teamwork.
  • Operational Efficiency: Contribute to the smooth operation of the medical practice by performing tasks such as data entry, record-keeping, and inventory management.
Requirements
  • Education: High school diploma or equivalent required.
  • Communication Skills: Excellent verbal and written communication skills, with the ability to maintain confidentiality and discretion.
  • Technical Skills: Proficient in Microsoft Office, including Word, Excel, and email.
  • Teamwork and Adaptability: Ability to work collaboratively in a fast-paced environment, adapting to changing priorities and deadlines.