Medical Group Access Coordinator

1 week ago


Dayton, Ohio, United States Kettering Health Full time
Job Title: Medical Group Access Representative

Overview:

Kettering Health is a leading healthcare provider in southwest Ohio, committed to delivering high-quality care to our community. Our team is dedicated to transforming the healthcare experience through innovative approaches and exceptional service.

Campus Overview:

Kettering Health Medical Group is a network of over 700 providers, offering a wide range of specialties and expertise across 200 locations and 10 counties. Our services include heart & vascular, orthopedics, sports medicine, primary care, and urology.

Responsibilities & Requirements:

As a Medical Group Access Representative, you will play a critical role in ensuring seamless patient access to our services. Your responsibilities will include:

  • Fielding calls and scheduling patients in a call center setting
  • Providing exceptional customer service, answering questions, and guiding patients through the scheduling process
  • Performing administrative tasks, such as sending and receiving faxes, emails, and maintaining files
  • Collaborating with office staff and ancillary departments to ensure efficient patient flow

Requirements:

  • High school diploma or equivalent
  • Ability to maintain confidentiality and discretion
  • Excellent communication and interpersonal skills
  • Computer literacy and proficiency in word processing, spreadsheets, and email


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