Regional Field Service Manager
7 days ago
Mazak Corporation is seeking a highly skilled Field Service Team Leader to join our team at the Midwest Technology Center in Schaumburg, IL. This position involves overseeing a group of field technicians, ensuring exceptional service support is provided to customers and stakeholders.
Main Responsibilities
The successful candidate will be responsible for:
- Scheduling and managing regional service engineers
- Effectively handling overflow phone calls/emails into the service center
- Ensuring customer responses are within prescribed time limits and quality standards
- Thoroughly documenting summary of all customer calls in D365
- Coordinating and expediting repair parts to obtain realistic delivery dates
- Overseeing / managing overtime and taking disciplinary action as necessary
Why Mazak?
We are a leading manufacturer of machine tools and automation solutions. We value innovation, quality, and customer satisfaction. We are committed to providing our customers with the best possible service and support. If you are a motivated and experienced professional looking for a new challenge, we encourage you to apply.
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