Coding and Marking Service Expert

5 days ago


Schaumburg, Illinois, United States Prevalent Group Full time
Your Role
As a Coding and Marking Service Expert, you will play a critical role in delivering exceptional customer service, ensuring that our customers' equipment is operating at peak efficiency. You will provide installation, emergency repairs, preventative maintenance services, and training to customers, exceeding their expectations through exceptional customer service.

Your key responsibilities will include maintaining first time fix, field response time, and customer satisfaction rate. You will verify that machines are operating at peak efficiency through proper installation and/or setup and testing, working as part of a regional and national field service team to drive customer satisfaction.

To succeed in this role, you will need prior experience in diagnosing, troubleshooting, repairing electro-mechanical equipment and effective communication skills to interact with all levels within an organization. The estimated salary for this role is $65,000-$75,000 per year plus overtime.

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