Hotel Front Desk Agent
6 hours ago
Days Inn Inner Harbor is seeking a skilled Guest Service Representative to join our team. As a key member of our hospitality team, you will be responsible for providing exceptional customer service to our guests.
Key Responsibilities:- Guest Service: Greet guests, offer assistance, and ensure a smooth check-in and check-out process.
- Room Assignments: Register guests, assign rooms, and verify credit information.
- Reservations: Make and confirm reservations, compute bills, and collect payments.
- Communication: Respond to guest requests, transmit and receive messages, and resolve guest complaints.
- Teamwork: Collaborate with colleagues to ensure excellent guest satisfaction and a positive work environment.
- Experience: Hotel or hospitality experience preferred.
- Education: High school diploma or equivalent required.
- Skills: Previous customer service experience, knowledge of PMS systems, and ability to work in a fast-paced environment.
- Paid Time Off: After a probationary period, enjoy paid time off and health insurance.
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Baltimore, Maryland, United States Remington Full time{"Job Title": "Hotel Front Desk Associate", "Job Description": "Key ResponsibilitiesProvide exceptional guest service by greeting and checking in guests in a prompt and professional manner.Process guest payments and handle cash handling duties with accuracy and efficiency.Manage reservations and room assignments, including special requests and...
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2 weeks ago
Baltimore, Maryland, United States Sage Hospitality Group Full timeJob SummaryWe are seeking a highly skilled and experienced Front Desk Supervisor to join our team at Sage Hospitality Group. As a key member of our hospitality team, you will be responsible for ensuring exceptional customer service and a seamless guest experience.Key ResponsibilitiesSupervise and train front desk staff to ensure optimal service delivery and...
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