Insurance Customer Service Specialist

1 week ago


Valparaiso, Indiana, United States State Farm Insurance Full time
Job Overview

We are seeking a highly skilled Insurance Customer Service Specialist to join our team at State Farm Insurance. In this role, you will be responsible for providing exceptional customer service and ensuring that our customers receive accurate and timely information about their insurance policies.

Responsibilities
  • Process policy changes and updates in a timely and efficient manner
  • Handle incoming calls and emails from customers, responding to their queries and resolving their issues
  • Collaborate with team members to resolve complex customer issues and provide effective solutions
  • Maintain accurate and up-to-date customer records, ensuring that all relevant information is recorded and accessible
  • Provide exceptional customer service by addressing customer concerns and resolving problems in a professional and efficient manner
Requirements
  • Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues alike
  • Excellent problem-solving skills, with the ability to think critically and resolve complex issues
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple projects simultaneously
  • Proficiency in using computer software and systems, including CRM and email management tools
Benefits
  • A competitive salary of $45,000 - $60,000 per year, depending on experience
  • A comprehensive benefits package, including health insurance, retirement savings plan, and paid time off
  • Ongoing training and development opportunities, to help you grow and advance in your career
  • A dynamic and supportive work environment, with a team of experienced professionals who are passionate about delivering excellent customer service
About Us

State Farm Insurance is a leading provider of insurance services, with a long history of serving customers across the country. We are committed to delivering exceptional customer service and building strong relationships with our clients.



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