Customer Service Ambassador for Heating and Air Conditioning

2 days ago


Valparaiso, Indiana, United States Aire Serv of Valparaiso Full time
About the Role

Aire Serv of Valparaiso is seeking a highly motivated Customer Service Representative & Dispatcher to join our team. As a key member of our support staff, you will represent Aire Serv on calls and be responsible for handling service requests and customer complaints with respect and courtesy.

We are looking for someone who is self-motivated, energetic, and enjoys helping people. You should be driven to provide the highest level of customer service and satisfaction while effectively managing a variety of situations on a day-to-day basis.

Key Responsibilities
  • Receive incoming calls in a professional and courteous manner
  • Schedule appointments and assign daily work/calls to other team members
  • Perform marketing and sales functions to sell additional work and earn business
  • Complete work orders, return customer calls, and respond to customer complaints
  • Maintain office services by organizing office operations and procedures, preparing and reviewing purchase orders
  • Perform other duties as needed, which may include cross-training in related positions
Requirements
  • Minimum two years admin experience
  • Strong written and verbal communication skills
  • Detail-oriented with strong data entry skills
  • Positive attitude
  • Team player who can work independently
  • General computer knowledge, including Microsoft Office
  • Typing skills a plus
What We Offer

We offer a competitive salary range of $45,000 - $65,000 per year, depending on experience, and a benefits package that varies by location.



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