Senior Field Operations Specialist

7 days ago


Valparaiso, Indiana, United States FAMILY EXPRESS CORPORATION Full time
Job Summary

FAMILY EXPRESS CORPORATION seeks a highly motivated Senior Field Operations Specialist to oversee the daily operations of our stores. This is a developmental position that prepares individuals for a potential Field Consultant role, with responsibilities including managing assigned stores, training and developing team members, and ensuring overall company success.

The ideal candidate will possess excellent interpersonal and communication skills, strong problem-solving abilities, and a commitment to delivering exceptional customer service. As a key member of our operations team, you will work closely with Field Consultants to provide guidance, support, and coaching to store associates.

Key Responsibilities
  • Manage assigned stores, ensuring efficient operations and adherence to company policies and procedures
  • Develop and implement strategies to drive sales growth, improve customer satisfaction, and increase operational efficiency
  • Train and develop team members, providing coaching and feedback to enhance their performance and career development
  • Collaborate with Field Consultants to identify areas for improvement and implement solutions
  • Maintain accurate records, reports, and data to inform business decisions and drive results
Requirements
  • Bachelor's degree in Business Administration or related field; 2-4 years of retail experience; or equivalent combination of education and experience
  • Proven track record of driving sales growth, improving customer satisfaction, and increasing operational efficiency
  • Excellent interpersonal, communication, and problem-solving skills
  • Ability to travel extensively throughout the region; valid driver's license required
  • Commitment to family values and community involvement
Salary and Benefits

This full-time position offers a competitive salary range of $65,000 - $85,000 per year, depending on experience, plus benefits including medical, dental, and vision insurance, 401(k) retirement plan, and paid time off.



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