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Patient Service Representative III

2 months ago


Bangor, Maine, United States Northern Light Health Full time
Job Summary

We are seeking a highly skilled and detail-oriented Patient Service Representative III to join our team at Northern Light Health. As a key member of our healthcare team, you will be responsible for providing exceptional patient care and administrative support in a fast-paced clinical environment.

Key Responsibilities
  • Provide excellent patient care and communication, ensuring a positive experience for all patients and families.
  • Verify and update patient demographic and insurance information, ensuring accuracy and compliance with regulatory requirements.
  • Schedule patient appointments, tests, and procedures, coordinating with healthcare providers and staff as needed.
  • Process insurance referrals, prior authorizations, and billing, ensuring timely and accurate reimbursement.
  • Manage patient charts, documents, and records, maintaining confidentiality and security.
  • Assist with patient complaints, concerns, and issues, providing empathetic and professional support.
  • Collaborate with healthcare teams to ensure seamless patient care and communication.
  • Participate in quality improvement initiatives, contributing to the development and implementation of process improvements.
  • Stay up-to-date with regulatory requirements, industry developments, and best practices in patient care and administrative support.
Requirements
  • High School Diploma or equivalent required.
  • Excellent communication, interpersonal, and problem-solving skills.
  • Ability to work in a fast-paced environment, prioritizing tasks and managing multiple responsibilities.
  • Strong attention to detail, accuracy, and organizational skills.
  • Proficiency in electronic medical records, scheduling software, and other healthcare technology systems.
  • Ability to maintain confidentiality and handle sensitive patient information.
  • Flexibility to work varying shifts, including evenings and weekends, as needed.
What We Offer
  • A dynamic and supportive work environment.
  • Competitive salary and benefits package.
  • Opportunities for professional growth and development.
  • A commitment to excellence in patient care and service.